Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathleen Healy

Petaluma,CA

Summary

Experienced and loyal professional with imaginative problem solving techniques. Proven track record in building long term relationships with both clients and team members. Expert in customer service, troubleshooting and proficient in inside sales. Successful working under pressure in a fast pace while maintaining a positive attitude.


Overview

28
28
years of professional experience

Work History

Account Representative

Oticon Inc
01.2006 - 07.2023
  • Responsible for customer service and direct sales of assistive listening devices for hearing impaired in a million plus territory
  • Updated Training documents and trained new employees
  • Processed orders, quotes, emails and telephone calls (up to 90 per day)
  • Provided detailed customer reporting which includes customer complaints as well as difficult and emotional customer situations
  • Performed all aspects of account maintenance including: sales, customer service, product knowledge, technical support; customer education seminars and trade shows.
  • Instrumental in transition of product lines during sister company buyout.
  • Collaborated with other departments to address customer needs and service requests.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs and product specifications
  • Presented professional image consistent with company's brand values.

Account Representative

Phonic Ear Inc (dba FrontRow)
01.1996 - 04.2006
  • Sales, customer service and territory management in hearing assistance industry
  • Processed orders, evaluations, quotes and telephone calls
  • Performed customer service in all aspects of account maintenance
  • Performed inside sales assistance of up to four outside sales representatives (12-15 states), which included cold calls, lead generation and trade show follow up
  • Acted as department liaison to purchasing, service and distribution
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

No Degree - Coursework in Business Administration

College of Idaho
Caldwell, ID

Professional Development

Skills

  • SOFTWARE PROFICIENCIES:
  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • QAD's MFG Pro
  • Sage Sales Logix
  • Navision, Sales Force
  • Windows
  • Citrix and Mac Platforms

Accomplishments

  • Designed and implemented a new Maintenance Agreement and Summer service program for FrontRow and Oticon
  • Lead for Pediatric Department " First point of contact included escalations and training of team members."
  • Voice Over Training with Such A Voice 2013-Present
  • Record from home based Studio
  • Recorded educational and informative Voice Over jobs as needed for FrontRow and Oticon

Timeline

Account Representative

Oticon Inc
01.2006 - 07.2023

Account Representative

Phonic Ear Inc (dba FrontRow)
01.1996 - 04.2006

No Degree - Coursework in Business Administration

College of Idaho

Professional Development

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Kathleen Healy