KATHLEEN HEIDEN
Yorkville,IL
Overview
25
25
years of professional experience
Work History
CMA/Health Coach
Northwestern Innovative Primary Care
10.2021 - Current
- Responsible for improving outcomes, cost, patient satisfaction and clinical experience.
- Engage with patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors.
- Responsibilities center around establishing support, trust, collaborative relationships with patients and their families.
- Current panel of patients are over 65 or are high risk.
- Goal is to have personalized healthcare while lowering costs and hospitalizations, care gaps are met.
- Key strategy is based on outreach to connect with patients that are sicker and have difficulty managing their health, which requires individual care plans.
- Review patient charts for the day discuss as a team to address any needs.
- In room with physician while patient being seen, to assist and help navigate through are complex healthcare system.
- Health Coach certified Dr.Sears Wellness Institute April 2023.
- Motivational interviewing class provided by Northwestern with Margo Bristow PLLC 2021.
Certified Medical Assistant
Edward Hospital Health System
01.1999 - 10.2021
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Wound care assessment, dressing, compression wraps, wound vacs, arterial brachial index test.
- Interviewed patients who needed Hyperbaric therapy, explained how it works and the risks when going in a chamber. Performed HBO therapy.
- Completed EKG’s, phlebotomy, injections,PFT’s,
- Trained new hires.
- Prior authorizations done for medications and procedures
- Worked with high risk patients and complicated history
- Specialists worked with Internal Medicine, Family Medicine, Rheumatology, Surgery, Orthopedics, Nephrology, Neurology, Pain clinic, and Wound care.
Timeline
CMA/Health Coach
Northwestern Innovative Primary Care
10.2021 - Current
Certified Medical Assistant
Edward Hospital Health System
01.1999 - 10.2021
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