Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Helms-Stitt

Brownsville,PA

Summary

Dynamic Senior Director with a proven track record at UPMC, excelling in strategic development and team leadership. Achieved significant operational efficiency through innovative solutions and data-driven decision-making. Cultivated high-performing teams, driving business growth and enhancing stakeholder relationships while implementing agile methodologies for rapid adaptability.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Director Infrastructure and Operations

UPMC
04.2018 - 02.2025
  • Spearheaded strategic initiatives, boosting organizational growth.
  • Improved team performance by implementing advanced training programs.
  • Led cross-functional teams for seamless execution of company projects.
  • Developed innovative solutions to drive operational efficiency.
  • Strengthened partnerships by fostering strong relationships with key stakeholders.
  • Increased revenue with strategic planning and robust execution.
  • Coordinated resources for optimal project delivery.
  • Achieved business objectives, guiding organizational transformation.
  • Restructured processes to enhance productivity and streamline operations.
  • Cultivated high-performing teams to achieve strategic goals.
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.

Vice President of Operations/Director of Business Development

Aetna/pihms, Inc
03.2003 - 07.2017
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Improved overall company reputation through effective public relations campaigns and corporate social responsibility initiatives.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
  • Drove expansion into new markets by researching opportunities, evaluating risks, and executing successful entry strategies.
  • Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
  • Led successful brand repositioning campaign, revitalizing company's image and attracting wider audience.
  • Spearheaded digital transformation project, integrating advanced analytics to inform decision-making.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Education

Master of Arts - Industrial Labor Relations

Indiana University of Pennsylvania
Indiana, PA
05-2008

Bachelor of Science - Social Work And Psychology

California University of Pennsylvania
California, PA
05-1976

Skills

  • Strategic Development
  • Leadership Skill Enhancement
  • Team Leadership
  • Strategic Business Expansion
  • Agile Product Ownership Certification
  • Project Management Expertise
  • Startup Infrastructure Expertise
  • Software Design and Requirements
  • Strategic planning
  • Leadership development
  • Team management
  • Business growth strategies
  • Visionary leadership
  • Quality assurance
  • Networking strategies
  • Contract management
  • Regulatory compliance
  • Data-driven decision

Certification

  • Six Sigma Certification
  • Certified Product Ower (CPO)
  • Project Manager Software Lifecycle

Timeline

Senior Director Infrastructure and Operations

UPMC
04.2018 - 02.2025

Vice President of Operations/Director of Business Development

Aetna/pihms, Inc
03.2003 - 07.2017

Master of Arts - Industrial Labor Relations

Indiana University of Pennsylvania

Bachelor of Science - Social Work And Psychology

California University of Pennsylvania

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Kathleen Helms-Stitt