Kathleen Hempstead
Delray Beach,FL
Summary
Experience in all aspects of the Wholesale/Retail industry with a proven track record to surpass any expected goals in all job experiences. Strong dedication to excellence.
Specialties: Trend Forecasting ,Purchasing, Merchandising, Supply Chain Procurement and Logistics, Inventory Management, Problem Solving, Hotel and Resort Management, Increase company profits and exposure.
Overview
25
25
years of professional experience
Work History
Senior Retail Manager
Eau Palm Beach|Arch Amenities Group
Manalapan, FL
01.2021 - Current
- Exceeded retail revenue goals by providing exceptional five-star guest service
- Achieved a 400% growth in revenue
- Implemented effective techniques for organizing and conducting quarterly inventory
- Collaborated with the Spa Director, Spa and Hotel Supervisors, as well as Retail and Spa Team, ensuring efficient coordination for day-to-day operations at the Hotel facility concerning guests or events.
- Led the establishment of several new retail locations by developing innovative ideas for store design and curating a diverse range of product offerings.
- Enhanced revenue by collaborating with various brands to develop innovative store concepts and improve the existing assortment of products for the Spa, Fitness, Tennis, and hotel gifts shops.
- Contributed to the training and maintenance of Forbes 5 Star standards
- Implemented Retail promotions and events resulting in exceptional shopping experiences for guests and members
- Focused on analyzing information and synthesizing knowledge to resolve problems
- Initiated product reviews and purchasing plans for various categories
- Provided input on sales, inventory levels, and annual budgets to the Arch Amenities Financial team.
Asst Retail Director/Group Gift Coordinator
Boca Raton Resort & Club/Boca Beach Club
Boca Raton, Florida
02.2013 - 12.2020
- Collaborated with the Director of Retail to ensure efficient functioning and seamless operation of eight Retail Boutiques within the Resort.
- Collaborated with Director of Member Services and Director of Golf to optimize workplace efficiency, assess performance metrics, and enhance employee engagement.
- Oversaw the sales and merchandise display of a wide range of products such as hard goods and apparel for menswear,ladieswear,and children's wear,golf and tennis equipment,lifestyle clothing including athleisure wear,in addition to swimwear,
shoes,gifts,and body care items. - Implemented strategies for developing branded merchandise leading to revenue increase
- Achieving higher profit margins through the implementation of business strategies in product development, buying, pricing and merchandising
- Revamped existing accounts and cultivated new ones to boost Pro Shops Retail Revenue by over $700,000.
- Contributed valuable input to the Financial team regarding forecasted sales, inventory levels, monthly P&L and annual budgets
- Streamlined facility trunk shows and facilitated tournament merchandising by handling tee gift selection and distribution
- Successfully organized and conducted quarterly inventories and reconciliations
- Collaborated with Head of Departments to design, select, and procure uniforms for staff members.
Managing Director-Little Lady Sportswear
LLSport, LLC
New York City Metropolitan Area
02.2010 - 01.2013
- Led the successful opening of a startup showroom in New York
- Organized and executed Trade Shows.
- Contributed to the successful opening of several new outlet stores.
- Collaborated with contractors to design and implement blueprints, fixtures, and floor plans
- Created and implemented daily operations and procedures
- Recruited, trained, and motivated staff to achieve company objectives.
- Achieved consistent success by strategically merchandising products and directing daily operations, outpacing company sales trends.
Director of Sales
Stunt Sportswear, Inc
New York, New York
01.2000 - 01.2010
- Collaborated on the design, development, and successful launch of a new product for all divisions
- Effectively allocated budget exceeding 27 million dollars per year for the procurement of sportswear division inventory.
- Responsible for personally shipping $9,000,000.00+ annually
- Facilitated problem-solving meetings and implemented effective solutions.
- Analyzed inventory data to identify and address overstock and understock situations.
- Analyzed trend and color forecasts for effective decision-making in textile and print procurement
- Created and presented trend presentations and line reviews for ladies and special size divisions, such as sportswear, active wear, outerwear, woven, and knits
- Managed and facilitated ongoing communication with international counterparts
- Sourced, shopped, and purchased necessary prints while offering assistance in execution and successful completion
- Implemented selection of merchandise and layout of catalog spreads.
Skills
- Customer Retention
- Conflict Resolution
- Computer Literacy
- Process and Procedure Development
- Driving Business Growth
- Building Brand Awareness
- Market Research
- Creating Store Processes
- Managing Retail Build Outs
- Leadership Development
- Store Audits
- Customer Service Delivery
- Marketing Strategies
- Stock Control
- Operational Standards
- Merchandising Oversight
- Retail Store Support
- Daily Logs
- Retail Inventory Management
- Persuasive Negotiations
- Motivational Leadership
- Revenue Growth
- Operations Oversight
- Customer Needs Assessments
- Profit and Loss Analysis
- Staff Development
- P&L Responsibility
- Issue Resolution
- Quality Standards
- Complaint Resolution
- Store Appearance
- Interpersonal Communication Skills
- Negotiations Expert and Strong Deal Closer
- Retail Knowledge
- Budgeting and Cost Control
- Professional Relationships
- Operational Efficiency
- Merchandising Operations
- Inventory Accuracy
- Adaptable to Changing Demands
- Analyzing Profitability
- Price Structuring
- Vendor Contracts
- Manage Operations
- Computer Proficiency
- Records Organization and Management
- Organize Inventory
- Departmental Procedures
- Credit Terms Determination
- Disciplinary Action
- Business Growth Initiatives
- Sales Promotion
- Delegation and Supervision
- Implementing Pricing Strategies
Timeline
Senior Retail Manager - Eau Palm Beach|Arch Amenities Group
01.2021 - Current
Asst Retail Director/Group Gift Coordinator - Boca Raton Resort & Club/Boca Beach Club
02.2013 - 12.2020
Managing Director-Little Lady Sportswear - LLSport, LLC
02.2010 - 01.2013
Director of Sales - Stunt Sportswear, Inc
01.2000 - 01.2010
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