Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kathleen Hermida

Miami

Summary

Dynamic professional with extensive experience at TJX Companies, excelling in cash handling and customer interaction. Proven track record in enhancing front-end operations and mentoring staff to foster a positive work environment. Skilled in audit preparation and troubleshooting cash discrepancies, ensuring accuracy and efficiency in all financial processes.

Overview

4
4
years of professional experience

Work History

Front End Coordinator (CEC)

TJX Companies, TJMaxx
01.2023 - Current
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Engaged customers by offering to help find needed merchandise.
  • Provided expert service when greeting customers, answering phone calls and handling issues.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers to ensure customer satisfaction and retention.
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Coordinated with with inventory staff to ensure efficient stocking and organization of front-end displays, ensuring that promotional items are well placed.
  • Communicated regularly with store managers and other departments regarding promotions, operational changes and customer feedback.

Administrative Coordinator

TJX Companies, TJMaxx
05.2021 - Current
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Tracked and reported all cash office activities, shortages, overages and variances daily for store management while maintaining logs and records for audit and compliance purposes.
  • Managed daily cash flow, reconciling registers, preparing bank deposits and supporting financial procedures.
  • Provided backup to front end to step in to assist with various tasks whenever employee was absent or at lunch.
  • Mentored new sales associates to contribute to store's positive culture.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

GED -

Lindsey Hopkins Technical College
Miami, FL

Skills

  • Cash register operation
  • Merchandise unloading
  • Sales assistance
  • Office inventory management
  • File organization
  • Troubleshooting cash discrepancies
  • Cash handling and reconciliation
  • Customer Interaction
  • Audit preparation
  • Accuracy in documentation

Languages

English
Spanish

Timeline

Front End Coordinator (CEC)

TJX Companies, TJMaxx
01.2023 - Current

Administrative Coordinator

TJX Companies, TJMaxx
05.2021 - Current

GED -

Lindsey Hopkins Technical College

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