Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Kathleen Hernandez

Hialeah,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Leader

Bolay
Miami Lakes, FL
11.2023 - Current
  • Processed invoices and payments from companies.
  • Maintained high standards of customer service.
  • Established clear roles, responsibilities, expectations, timelines, and resources for the team.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Supervised daily operations of the kitchen staff to ensure efficient workflow.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Shift Manager/Key Holder

Diced
Miami Lakes, FL
04.2022 - 10.2023
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Maintained store and maintained appearance.
  • Operated cash register.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
  • Signed for incoming shipments in manager's absence.
  • Monitored sales floor to prevent product loss and item damage.
  • Suggested additional items and merchandise to boost sales.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Shift Leader

Auntie Anne's Pretzels
Miami, FL
05.2021 - 10.2021
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
08-2025

High School Diploma -

Mater Academy Charter High School
Hialeah Gardens, FL
05.2020

Skills

  • Computer Proficiency
  • Merchandise Quality Assurance
  • Analyzing Profitability
  • Staff Coaching and Training
  • Retail Operations
  • Handling Complaints
  • Decision Making
  • Recruitment and Training
  • Flexible Work Schedule
  • Customer Service Management
  • Team Leadership Experience
  • Good Communication Skills
  • Clean and Professional
  • Quality Assurance
  • Basic Mathematics
  • Willingness to Learn
  • Superior Work Ethic
  • Creativity and Originality
  • Critical Thinking
  • Positive and Upbeat

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • Promoted from front of house employee to shift manager/key holder, in less than 12-months.
  • Consistently maintains high customer satisfaction ratings.
  • Selected to train junior associate in procedures, customer service and sales techniques.

Timeline

Leader

Bolay
11.2023 - Current

Shift Manager/Key Holder

Diced
04.2022 - 10.2023

Shift Leader

Auntie Anne's Pretzels
05.2021 - 10.2021

Associate of Arts - Criminal Justice

Miami Dade College

High School Diploma -

Mater Academy Charter High School

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Kathleen Hernandez