Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen hill

limerick

Summary

Dynamic and goal-oriented professional with proven success at Listenup, enhancing customer satisfaction through effective call center sales strategies. Skilled in building rapport and managing escalated calls, I excel in high-pressure environments while utilizing multitasking abilities and software proficiency to drive performance improvements.

Overview

2025
2025
years of professional experience

Work History

Call Center Sales Representative

Listenup
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.

Housekeeper/Front Desk Receptionist

Ramada
04.2011 - 02.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Certificate of Completion - Cardiovascular Technology

Southern Maine Community College
South Portland, ME
08-1991

College Prep

Massabesic High School
Waterboro, ME
06-1973

Skills

  • Effective communication in customer service

  • Focus on achieving objectives

  • Resilience under pressure

  • Fostering relationships

  • Teamwork

  • Housekeeping

  • Customer service

Timeline

Housekeeper/Front Desk Receptionist

Ramada
04.2011 - 02.2025

Call Center Sales Representative

Listenup

Certificate of Completion - Cardiovascular Technology

Southern Maine Community College

College Prep

Massabesic High School

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Kathleen hill