Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Hinojos

El Paso,TX

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

2
2
years of professional experience

Work History

Bartender

BFF Bar
06.2020 - 03.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Pizza Hut
02.2019 - 05.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

J M Hanks High School
El Paso, TX
05.2019

Skills

  • Menu Memorization
  • Service-oriented mindset
  • Highly reliable
  • Clear and effective communication
  • Handling Difficult Customers
  • Patience and Tolerance
  • Strong multitasking
  • Team player attitude
  • Cleanliness and hygiene
  • Quality Assurance
  • Honest and Dependable
  • Active Listening
  • Professionalism
  • Reliability
  • Time Management
  • Excellent Communication
  • Basic Math
  • Attention to Detail

Timeline

Bartender

BFF Bar
06.2020 - 03.2021

Server

Pizza Hut
02.2019 - 05.2019

J M Hanks High School

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Kathleen Hinojos