Kathleen Hinson
Marianna,FL
Summary
Versatile Business Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 14 years of experience in Warehouse operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Replacement Parts, Inc.
Marianna, FL
08.2020 - Current
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Submitted cash and check deposits and generated cash receipts to record money received.
Operational Analyst
Tri-States Automotive Warehouse Inc.
Marianna, FL
01.2016 - 08.2020
- Collected, organized and modeled data using [MS EXCEL].
- Produced detailed and relevant reports for use in making business decisions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving pricing discrepancy issues.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Spearheaded projects by coordinating with Automotive organizations to support vendor changes.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
- Coordinated statistical data analysis, design, and information flow.
- Supported operations staff in researching data configuration and processing issues.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Gathered all information to company pricing activities and compiled organized, comprehensive records.
- Ran essential daily, weekly and monthly KPI metric reports from compiled data.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Modified and directed project plans to meet organizational needs.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Assistant Manager, Warehouse Logistics/Safety Manager
Tri-States Automotive Warehouse Inc.
Marianna, FL
01.2009 - 01.2016
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Structured programs, produced working documentation and implemented best practices.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Optimized compliance with state and federal regulations related to shipment of Hazardous materials, Department of Transportation, and OSHA compliance.
Warehouse Supervisor/Warehouse Inventory Control Manager
Tri-States Automotive Warehouse Inc.
Marianna, FL
01.2008 - 01.2009
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Oversaw daily cycle counts and yearly audits.
- Scanned and entered new inventory, updated numbers and investigated variances.
- Handled day-to-day shipping and receiving departments.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed scheduling and task delegation for 50-member warehouse team.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Warehouse Stock Clerk
Tri-States Automotive Warehouse Inc.
Marianna, FL
02.2007 - 01.2008
- Conducted inventory and restocked items throughout day.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Placed special customer orders for custom or special order merchandise.
Skills
Creative problem solving
undefinedEducation
Associate of Arts - Business Management
Chipola College
Marianna, FLWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Customer Service Representative
Replacement Parts, Inc.
08.2020 - Current
Operational Analyst
Tri-States Automotive Warehouse Inc.
01.2016 - 08.2020
Assistant Manager, Warehouse Logistics/Safety Manager
Tri-States Automotive Warehouse Inc.
01.2009 - 01.2016
Warehouse Supervisor/Warehouse Inventory Control Manager
Tri-States Automotive Warehouse Inc.
01.2008 - 01.2009
Warehouse Stock Clerk
Tri-States Automotive Warehouse Inc.
02.2007 - 01.2008
Associate of Arts - Business Management
Chipola College
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