Kathleen Hoernle
Easton,PA
Summary
Dynamic RCM Client Advisor at ModMed with strong organizational skills and a Certified Professional Coder credential. Proven track record in enhancing client relationships and resolving complex billing issues. Demonstrated analytical thinking and leadership in training teams, ensuring compliance and operational efficiency while fostering a collaborative work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RCM Client Advisor
ModMed
01.2021 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
RCM Billing Manager
Exscribe
10.2014 - 01.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
- Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
Clinic Manager
Coordinated Health
03.2011 - 10.2014
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Ensured compliance with healthcare regulations, maintaining up-to-date licenses and certifications for clinic.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
Education
No Degree - Nursing
Northampton Community College
Bethlehem, PASkills
- Certified Professional Coder
- Organizational Skills
- Analytical thinking
- Critical thinking
Certification
Certified Professional Coder
Timeline
RCM Client Advisor
ModMed
01.2021 - Current
RCM Billing Manager
Exscribe
10.2014 - 01.2021
Clinic Manager
Coordinated Health
03.2011 - 10.2014
No Degree - Nursing
Northampton Community College
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