Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kathleen Hogan

Server/Hostess/Bar Manager
Philadelphia,PA
Kathleen Hogan

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Colonial Restaurant. Proven ability to engage guests and enhance their experience, while effectively managing cash handling and inventory. Recognized for increasing sales through personalized recommendations and maintaining high standards of service in high-volume environments.

Overview

10
years of professional experience
2

Certifications

Work History

Mikes Crunchies & Munchies

Server/Cashier
02.2022 - 09.2024

Job overview

  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Mansion on Woodstock Hill

Housekeeper
05.2022 - 05.2024

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Colonial Restaurant

Bartender/Bar Manager
05.2015 - 09.2021

Job overview

  • Facilitated smooth service for high volumes of patrons during peak times.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Temple University
Philadelphia, PA

Bachelor Of Nursing from Nursing

Connecticut State Community College
Norwich, CT

Associate Degree In Nursing from Health Care
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Customer service
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Food safety practices
  • Supply restocking
  • Task prioritization

Certification

Tips Certified

CPR Certified


Timeline

Housekeeper

Mansion on Woodstock Hill
05.2022 - 05.2024

Server/Cashier

Mikes Crunchies & Munchies
02.2022 - 09.2024

Bartender/Bar Manager

Colonial Restaurant
05.2015 - 09.2021

Temple University

Bachelor Of Nursing from Nursing

Connecticut State Community College

Associate Degree In Nursing from Health Care

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Kathleen HoganServer/Hostess/Bar Manager
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