KATHLEEN HOLT
Asheboro
Summary
Professional service industry expert, prepared to leverage extensive experience in client relations to drive positive outcomes. Known for fostering teamwork and adapting to evolving needs, ensuring reliable and efficient service. Skilled in conflict resolution and relationship management, valued for dependable and proactive approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SERVICE PROFESSIONAL/ CULINARY PROFESSIONAL/Bartender
Longhorn Steakhouse
06.2008 - Current
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Restaurant Manager
Longhorn Steakhouse
08.2024 - 08.2025
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and performance evaluations to enhance service quality.
- Developed and implemented operational procedures to improve efficiency and guest satisfaction.
- Analyzed sales data to identify trends and adjust menu offerings for increased profitability.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Fostered a positive work environment by mentoring team members and promoting teamwork.
- Coordinated inventory management, reducing waste through effective stock control measures.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Stylist
The Drybar
08.2019 - 10.2022
- Keep work stations clean and sanitize tools such as scissors and combs.
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
- Demonstrate and sell hair care products and cosmetics.
- Develop new styles and techniques.
- Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair.
- Attach wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or photographs.
- Designed personalized styling solutions to enhance client satisfaction and confidence.
- Collaborated with team members to execute seasonal fashion trends effectively.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Educated clients on hair care techniques and product usage for optimal results.
Education
Cosmetology License - Cosmetology
AVEDA INSTITUTE
Chapel Hill, NC09.2017
Associate in Arts (A.A.) - Art
WAKE TECH COMMUNITY COLLEGE
Raleigh, NC05.2010
Completed coursework towards Undergrad - English
VIRGINIA WESLEYAN UNIVERSITY
Virginia Beach, VA05.2008
High School Diploma -
LOUISBURG HIGH SCHOOL
Louisburg, NC06.2006
Skills
- Upselling strategies
- Complaint resolution
- Supply management
- Expense monitoring
- Service orientation
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
Certification
Cosmetology License
Timeline
Restaurant Manager
Longhorn Steakhouse
08.2024 - 08.2025
Stylist
The Drybar
08.2019 - 10.2022
SERVICE PROFESSIONAL/ CULINARY PROFESSIONAL/Bartender
Longhorn Steakhouse
06.2008 - Current
Associate in Arts (A.A.) - Art
WAKE TECH COMMUNITY COLLEGE
Completed coursework towards Undergrad - English
VIRGINIA WESLEYAN UNIVERSITY
High School Diploma -
LOUISBURG HIGH SCHOOL
Cosmetology License - Cosmetology
AVEDA INSTITUTE