Kathleen Hooks
Pittsburgh,PA
Summary
Accomplished Group Regional Operations Director at DaVita, adept in healthcare operations and team leadership. Spearheaded strategic expansions, enhancing market share and revenue by optimizing processes and fostering a culture of continuous improvement. Excelled in operational excellence and team building, demonstrating significant achievements in financial management and employee development.
Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.
Overview
23
23
years of professional experience
Work History
Group Regional Operations Director
DaVita
05.2024 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed teammate concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 1 regional operations director, 7 hospital services administrators and 1 group hospital services administrator.
- Collaborated with hospital executives to develop and execute strategic business plans.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the division.
- Established a culture of continuous improvement, empowering leaders and teammates to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
- Negotiated contracts, pricing structures and delivery schedules.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Collaborated with executives to develop and execute strategic business plans.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
Regional Operations Director
DaVita
09.2013 - 05.2024
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw day-to-day production activities in accordance with business objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Group Hospital Services Administrator
DaVita
04.2012 - 09.2013
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Hospital Service Administrator
DaVita
04.2010 - 04.2012
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Improved inventory management through diligent tracking of supplies usage patterns leading to reduced waste and optimized reordering schedules.
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Organized regular team meetings for better communication, fostering a positive work environment conducive to productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Negotiated and executed contracts on behalf of department.
Area Manager
Fresenius Medical Care Dialysis
02.2002 - 04.2010
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
Master of Science - Nursing Leadership And Management
Waynesburg University
Waynesburg, PA04-2007
Bachelor of Science - Nursing
Waynesburg University
Waynesburg, PA05-1992
Skills
- Operational excellence
- Account Management
- Healthcare operations
- Team Building, Leadership & Development
- Budget creation, Monitoring & Management
- Financial acumen and business engagement
- Vendor agreements and RFP experience
- Regulatory Compliance & Communication
- Data collection, Data analysis & reporting
- Patient engagement leadership
Affiliations
- Member - American Nurses Association (ANA)
Timeline
Group Regional Operations Director
DaVita
05.2024 - Current
Regional Operations Director
DaVita
09.2013 - 05.2024
Group Hospital Services Administrator
DaVita
04.2012 - 09.2013
Hospital Service Administrator
DaVita
04.2010 - 04.2012
Area Manager
Fresenius Medical Care Dialysis
02.2002 - 04.2010
Master of Science - Nursing Leadership And Management
Waynesburg University
Bachelor of Science - Nursing
Waynesburg University
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