Kathleen Houde 'Rourke
Sacramento,California
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
45
45
years of professional experience
Work History
Office Manager
Action HVAC
04.2014 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Controller
Karen Bakula & Company, Inc.
01.1998 - 01.2012
- Examined, produced and managed journal vouchers, general ledger reconciliation and numerous analyses including bookkeeping, financial projections, job and project costing, general ledger, trial balance, financial statements, expense analysis, tax reporting, tax planning, payroll, benefits administration
- Major emphasis in financial and strategic planning, P & L management, auditing and compliance, operating and working capital, budget management, mergers and acquisitions, cash flow management, audits and compliance, A/P, A/R, banking and account reconciliation, and spreadsheets
- Produced financial statements and prepared reports and summaries for management
- Directed and managed several IS conversions to increase company accuracy and productivity, as well as reduce time for financial recording and reporting
- Slashed operating budget while ensuring that budget reduction did not negatively impact operations
- Ultimately, company elevated its revenue and assets during same time frame
- Responsible for every day operation of office: All Human Resource responsibilities, Internship development and management, Training and supervision of all new hires and multiple project accountants
Office Manager
Fontaine Metal Products
01.1994 - 01.1995
Administrative Assistant to Chief of Fabrications
Army Depot
01.1990 - 01.1991
Chief Auditor
Pizza Hut Northern California
01.1982 - 01.1984
Head Accounting Clerk
Palm Iron & Bridge Works
01.1979 - 01.1981
Education
Accounting Program -
California State University, Sacramento
12.1987
Accounting Program -
American River College, Los Rios Community College District
12.1984
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Billing
- Bookkeeping
- Quickbooks Pro 30 yrs Word, Excel and Procore
Locations
- Sacramento, CA
- Los Angeles, CA
Personal Information
Title: Controller
Timeline
Office Manager
Action HVAC
04.2014 - 12.2023
Controller
Karen Bakula & Company, Inc.
01.1998 - 01.2012
Office Manager
Fontaine Metal Products
01.1994 - 01.1995
Administrative Assistant to Chief of Fabrications
Army Depot
01.1990 - 01.1991
Chief Auditor
Pizza Hut Northern California
01.1982 - 01.1984
Head Accounting Clerk
Palm Iron & Bridge Works
01.1979 - 01.1981
Accounting Program -
California State University, Sacramento
Accounting Program -
American River College, Los Rios Community College District
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