Kathleen Hsu
Diamond Bar,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service
Pet Paintings by Nicole
01.2021 - Current
- Input incoming pet painting orders into google sheet and collect customers information
- Contact customers with information on order status
- Organize sales data which allows Nicole to pay NC state taxes on time
- Sort fulfilled and pending orders to keep Nicole on track with what orders still need to be completed
- Group and Categorize brand ambassadors from potential ambassadors.
- Respond to incoming customer service emails
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
San Dimas Community Hospital - OB
07.2019 - Current
- Assist patients and families in filling out admission forms
- Escort patients families and visitors to their required destinations
- Answer patient call buttons
- Assess patient needs in assigned departments 4-5 times each shift.
- Adhered to policies and procedures to promote hospital mission and vision.
- Provided support and companionship to patients in need of assistance.
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
Caregiver/Provider
Home Supportive Services
12.2018 - Current
- Plan and organize transportation for patients to doctors appointments and personal activities.
- Worked on average 40 hours per month.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Campus Safety Video Officer
Pacific Lutheran University
09.2018 - 12.2018
- Investigated disturbances and monitor behavior on and around campus using the surveillance system (radio and cameras)
- Maintained radio communication with other safety officer on campus.
- Utilized radio, telephone and surveillance communications equipment to contact other on-campus personnel and external authorities.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Recorded facts to prepare reports documenting incidents and activities.
Education
Mount San Antonio College
01.2019 - 05.2021
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Diamond Bar High School
08.2014 - 05.2018
Skills
Proficient in G-Suite applications (Sheets, Docs)
Complaint resolution
Good listening skills
Order fulfillment
Administrative support
Stock management
Report preparation
Customer service expert
Customer services
Medical terminology knowledge
Timeline
Customer Service
Pet Paintings by Nicole
01.2021 - Current
Volunteer
San Dimas Community Hospital - OB
07.2019 - Current
Mount San Antonio College
01.2019 - 05.2021
Caregiver/Provider
Home Supportive Services
12.2018 - Current
Campus Safety Video Officer
Pacific Lutheran University
09.2018 - 12.2018
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Diamond Bar High School
08.2014 - 05.2018