Kathleen Husveth
Brick,NJ
Summary
Skilled Chemical Dependency Technician with a proven track record at Evolve Recovery Center, adept in substance abuse knowledge and fostering professional boundaries. Excelled in enhancing patient recovery through innovative relapse prevention techniques and leveraging community resources, significantly improving treatment outcomes. Demonstrated leadership in crisis intervention, contributing to a supportive and therapeutic environment. My ability to maintain professional boundaries and my compassionate approach have been pivotal in achieving positive outcomes.
Overview
18
18
years of professional experience
Work History
Chemical Dependency Technician
Evolve Recovery Center
10.2022 - Current
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of chemical dependency treatment.
- Promoted a therapeutic milieu by maintaining a clean, organized facility that encouraged positive interactions between staff and patients alike.
- Provided compassionate support during group therapy sessions, encouraging honest sharing of personal experiences and fostering a sense of camaraderie among participants.
- Provided crisis intervention support to patients experiencing emotional distress or displaying risky behavior, preventing potential harm.
- Assisted medical professionals with administering medication to ensure adherence to prescribed treatments and reduce potential complications.
- Conducted regular urine drug screenings to monitor patient substance use and inform adjustments in treatment strategies when necessary.
- Treated clients and families with respect and dignity.
Customer Service Lead
Walmart
08.2020 - 10.2022
- Engaged with customers and offered assistance upon entry into store.
- Assisted customers with self-checkout machine operations.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
- Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
Traveling Merchandiser
Acosta
02.2014 - 04.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Set up new shelving, shelf tags and product in new stores.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Over Night Assistant Manager
Mc Donald's
08.2011 - 02.2014
- Prepared comprehensive reports on overnight operations, sales trends, and team performance to inform management decisions and drive continuous improvement efforts.
- Implemented effective merchandising techniques to maximize sales opportunities while maintaining a visually appealing store layout.
- Enhanced store productivity by efficiently allocating staff and resources during overnight shifts.
- Maintained a safe and clean store environment for customers and employees by implementing safety protocols and sanitation standards.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
- Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
- Increased customer satisfaction with quick resolution of complaints, thorough follow-ups, and implementation of feedback-driven improvements.
- Boosted employee morale through recognition programs, team-building activities, and fostering a supportive work environment.
Customer Service Manager
Walmart
09.2006 - 09.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Worked closely with the Asset Protection team to stop theft and lawsuits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Arts - Accounting
Raritan Valley Community College
Somerville, NJHigh School Diploma -
Bernards High School
Bernardsville, NJ06.1987
Skills
- Substance Abuse Knowledge
- Professional boundaries
- Relapse Prevention
- Community Resources
Timeline
Chemical Dependency Technician
Evolve Recovery Center
10.2022 - Current
Customer Service Lead
Walmart
08.2020 - 10.2022
Traveling Merchandiser
Acosta
02.2014 - 04.2016
Over Night Assistant Manager
Mc Donald's
08.2011 - 02.2014
Customer Service Manager
Walmart
09.2006 - 09.2010
Associate of Arts - Accounting
Raritan Valley Community College
High School Diploma -
Bernards High School
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