Kathleen Isgar
Lexington,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Skilled in managing high volume multi-line phone systems and maintaining welcoming environment. Reliable, organized, and poised to enhance efficiency and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Carolina Industrial Products
Greensboro, NC
- Coordinated daily office operations to enhance efficiency and productivity.
- Implemented filing system improvements to streamline document retrieval processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.
Front Desk Receptionist
Parrish Tire Company
Winston Salem, NC
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Handled incoming calls, with multi-line proficiency directing inquiries to appropriate departments efficiently.
- Tracked important information in Excel, Quick Books, AS400 spreadsheets and ran reports or generated graphs using data.
- Assisted Accounting with Payables and Receivables and Coding.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Cleaning Professional
Self-employeed
2016 - Current
- Managed cleaning schedules to ensure timely and thorough service delivery.
- Implemented efficient cleaning techniques to enhance productivity and reduce downtime.
- Responded promptly to client feedback, making adjustments as necessary to ensure continuous improvement in service delivery.
Banquet Server/Bartender
Pinewood Country Club
2008 - 2011
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and smooth operations.
- Coordinated setup and breakdown of banquet spaces, maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to ensure timely food service and adherence to presentation standards.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Handled food and beverage orders for up to 50 guests, delivering prompt and friendly service.
Education
CNA
Randolph Community College
Asheboro, NCMedical Office Administration Prerequisites
Randolph Community College
Asheboro, NCSkills
- Customer service
- Documentation expertise
- Assessment of client needs
- Telephone etiquette
- Switchboard/Multi Line operation expertise
- Efficient scheduling
- Supported accounting operations for accounts payable and receivable
- Proficient in Filing - Data archiving
- Data entry - Spreadsheet management
- Proficient in Quick Books, Excel, Word, AS400, Imaging, Sembra Care
Timeline
CNA
Randolph Community College
Medical Office Administration Prerequisites
Randolph Community College
Office Manager
Carolina Industrial Products
Front Desk Receptionist
Parrish Tire Company
Cleaning Professional
Self-employeed
2016 - Current
Banquet Server/Bartender
Pinewood Country Club
2008 - 2011