Kathleen Jackson
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Patient Care and Insurance Coordinator
Dr. Craig Rechkemmer, Little Grins Dental
05.2014 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Respiratory Therapist Assistant
Mercy Medical Supply
01.2010 - 07.2014
- Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
- Promoted team efficiency by assisting with scheduling appointments and managing workloads among Respiratory Therapists.
- Enhanced patient satisfaction by addressing concerns and answering questions related to respiratory therapy plans and procedures.
Patient Care Coordinator
Mercy Medical Supply
01.2010 - 07.2013
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Education
Dental Assisting - Dental Assisting
Ozark Technical Community College
Springfield, MO05.2012
Associate of Arts -
Ozark Technical Community College
Springfield, MO05.2007
High School Diploma -
Republic R-II
Republic, MO05.2005
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
- Strong Problem Solver
- Deadline-oriented
- Meticulous attention to detail
Timeline
Patient Care and Insurance Coordinator
Dr. Craig Rechkemmer, Little Grins Dental
05.2014 - Current
Respiratory Therapist Assistant
Mercy Medical Supply
01.2010 - 07.2014
Patient Care Coordinator
Mercy Medical Supply
01.2010 - 07.2013
Dental Assisting - Dental Assisting
Ozark Technical Community College
Associate of Arts -
Ozark Technical Community College
High School Diploma -
Republic R-II
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