Kathleen Jenkins
Towson,Maryland
Summary
Seasoned professional with 19 years of progressive leadership experience in global programs, seeking a role as a Client Service Manager. Expertise in finance, collaborating with cross-functional teams, and driving operational efficiency. Proven track record in managing teams, fostering client relationships, and exceeding profit targets, with a strong focus on strategic planning and data-driven decision making.
Overview
21
21
years of professional experience
Work History
District Manager
Towne Park
Washington DC
08.2022 - 08.2023
- Exceeded profit targets by 13% in 2023 through the utilization of data-driven strategic planning
- Facilitated expansion into three new markets during the 2022-2023 period, achieved through effective collaboration with executive leadership and sales teams
- Managed, mentored, and developed a team of 18 across various roles, establishing consistent service levels and long-term growth plans.
Procurement Operations Manager
Allegis Global Solutions
, AllegisTruist Bank
10.2021 - 09.2022
- Supervised cross-functional teams, ensuring robust customer relationships in the procurement operations realm
- Regularly evaluated key performance indicators, extracting valuable insights to enhance operational efficiency
- Worked closely with internal support teams, delivering unified solutions that met client needs, and utilized business data analysis to discern trends and propose tailored solutions.
Sales Manager, Mid-Atlantic International and Tour & Travel
Marriott International
Remote
05.2017 - 03.2021
- Fostered and sustained professional relationships with clients, notably managing four accounts which generated over $3 million in yearly reservations
- Emphasized a customer-focused strategy, effectively comprehending customer requirements which enhanced engagement and contract negotiation procedures
- Developed and preserved key client relationships, contributing to a yearly reservation volume surpassing $3 million
- Negotiated contracts, billing rates, and package specifics with over 150 hotels, coupled with an impressive 180% surge in yearly reservations for two primary accounts, producing $1.7 million in revenue.
Director of Operations, Front Office and Housekeeping
WestFields Marriott
Chantilly, VA
01.2016 - 05.2017
- Oversaw a department, achieving regular profit goals exceeding by 37% annually through strategic planning based on occupancy and demand
- Directed and mentored a diverse team of over 65 members, including managers and supervisors, resulting in a 100% retention rate
- Led rate integrity program implementation to enhance revenue on transient rooms, and achieved top 4% in guest satisfaction scores within the organization.
Senior Room Operations Manager, Front Desk Manager, Front Office Supervisor
Marriott International (Multiple locations)
08.2006 - 01.2016
- Oversaw all front office operations at Marriott International in the capacity of Senior Room Operations Manager, Front Desk Manager, and Front Office Supervisor, managing a diverse team, ensuring exceptional guest service, improving operational efficiency, and driving revenue growth while adhering to Marriott's high standards of quality.
Data Tech Testing Contractor
Aerotek
07.2005 - 04.2006
- Aerotek, as a Data Tech Testing Contractor, I was responsible for executing comprehensive data tests, analyzing results, identifying discrepancies, and implementing necessary changes to ensure data accuracy, reliability, and integrity across various systems and platforms.
Sales Administrative Assistant
Comcast SportsNet
04.2002 - 02.2004
- Managed a wide range of administrative tasks for Comcast SportsNet's sales department, including maintaining client databases, preparing sales reports, coordinating meetings, and providing comprehensive support to the sales team, contributing to the efficient operation of the department.
Education
Bachelor of Arts (B.A.) in Mass Communications -
Towson University
Skills
- Sales/Marketing Strategy
- Team Building and Leadership
- Data Analytical Research
- Profit and Loss Management
- Contract and Budget Negotiation
- Portfolio Management
- Revenue Generation
- Project Management
- Accountability
Timeline
District Manager
Towne Park
08.2022 - 08.2023
Procurement Operations Manager
Allegis Global Solutions
10.2021 - 09.2022
Sales Manager, Mid-Atlantic International and Tour & Travel
Marriott International
05.2017 - 03.2021
Director of Operations, Front Office and Housekeeping
WestFields Marriott
01.2016 - 05.2017
Senior Room Operations Manager, Front Desk Manager, Front Office Supervisor
Marriott International (Multiple locations)
08.2006 - 01.2016
Data Tech Testing Contractor
Aerotek
07.2005 - 04.2006
Sales Administrative Assistant
Comcast SportsNet
04.2002 - 02.2004
Bachelor of Arts (B.A.) in Mass Communications -
Towson University
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