Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kathleen Johnson

Kathleen Johnson

Customer Service Specialist
Greenville,SC

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Chiropractic Technician

Auger Family Chiropractic
Greenville, SC
06.2020 - 06.2022
  • Manage 100+ patient medical records promptly and efficiently.
  • Perform patient education and evaluations increasing patient's opportunity for better health.
  • Assist physician with visits and taking x-rays establishing excellent time management and patient care.

Physician Office Specialist

Carolina Cardiology Consultants
Greenville, SC
12.2018 - 06.2020
  • Greeted 100+ patients daily with smile helping them to feel welcome and at ease.
  • Checked patients in and out for each visit, collected any payments due.
  • Handled patient registration and insurance verification in timely manner with attention to detail ensuring flawless flow for front office.

Physician Office Specialist/Referral Coordinator

Upstate Obgyn Group
Greenville, SC
06.2016 - 01.2018
  • Answered multiple phone lines and helped patients with scheduling appointments, paying for services, and routed to appropriate physician for questions or concerns.
  • Greeted 100+ patients at front desk in friendly manner and collected information necessary for visit.
  • Called insurance companies to verify benefits for patient, ensuring optimal care for patient and revenue for office.

Physician Office Specialist

Carolina Surgical Associates
Greenville, SC
10.2014 - 06.2016
  • Managed front desk in professional and personable manner, with attention to care for patient and office staff.
  • Greeted patients with smile and checked them in for appointment, verified patient information.
  • Scheduled patients in timely manner for surgical procedures per physician's orders.
  • Verified insurances ensuring exceptional care for patient and increased revenue for office.

Denials Management Team

Bon Secours Health System Central Business Office
Greenville, SC
10.2013 - 10.2014
  • Called multiple insurance companies to resolve denied claims in timely and efficient manner, met daily quota and increased revenue for hospital system.
  • Gathered and faxed multiple medical records to insurance companies, followed up on each claim promptly verifying resolution for successful outcome.

Customer Service Specialist

Foundever USA
Spartanburg, SC
06.2022 - Current
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Science - Medical Office Administration

Virginia College - Birmingham
Birmingham, AL
01.2012

Skills

  • Organization and Time Management
  • Computer Proficiency
  • Critical Thinking
  • Adaptable and Flexible
  • Customer Support
  • Good Listening Skills
  • Call Controlling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt

Timeline

Customer Service Specialist

Foundever USA
06.2022 - Current

Chiropractic Technician

Auger Family Chiropractic
06.2020 - 06.2022

Physician Office Specialist

Carolina Cardiology Consultants
12.2018 - 06.2020

Physician Office Specialist/Referral Coordinator

Upstate Obgyn Group
06.2016 - 01.2018

Physician Office Specialist

Carolina Surgical Associates
10.2014 - 06.2016

Denials Management Team

Bon Secours Health System Central Business Office
10.2013 - 10.2014

Associate of Science - Medical Office Administration

Virginia College - Birmingham

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Kathleen JohnsonCustomer Service Specialist