Summary
Overview
Work History
Education
Skills
Timeline

Kathleen Johnson

Pennsauken,NJ

Summary

Adept at transforming customer challenges into triumphs, I leveraged critical thinking and unparalleled customer service skills at Walmart to enhance loyalty and resolve complaints, fostering repeat business. Trained staff and streamlined processes at Wegmans, demonstrating leadership and active listening, significantly improving satisfaction and sales metrics.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

28
28
years of professional experience

Work History

Customer Service Representative/Cashier

Walmart
08.2012 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Built relationships with customers to encourage repeat business.

Front End Coordinator/Cashier Trainer

Wegmans
10.2003 - 10.2011
  • Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
  • Streamlined checkout processes for faster transactions and reduced wait times.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front End Supervisor/Customer Service Representative/Cashier Team Lead

Whole Foods Market Inc
04.2002 - 09.2003
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.

Customer Service Representative/Cashier Trainer

Zagaras
04.1997 - 01.2002
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Completed opening and closing procedures by disarming alarms, turning electronic systems on or off and straightening out check-out shelves.

Education

Associate of Arts - Data Entry/Trouble Shooting

Omega Institute, Cinnaminson NJ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Staff education and training

Timeline

Customer Service Representative/Cashier - Walmart
08.2012 - Current
Front End Coordinator/Cashier Trainer - Wegmans
10.2003 - 10.2011
Front End Supervisor/Customer Service Representative/Cashier Team Lead - Whole Foods Market Inc
04.2002 - 09.2003
Customer Service Representative/Cashier Trainer - Zagaras
04.1997 - 01.2002
Omega Institute - Associate of Arts, Data Entry/Trouble Shooting

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Kathleen Johnson