Kathleen Keene
Punta Gorda
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
36
36
years of professional experience
Work History
MANAGER OF FINANCE
BROCK 1 CONSTRUCTION/ MY NEW RENTAL
North Port
07.2023 - 03.2025
- Oversaw and actively participated in all financial operations of both companies, including Accounting, payroll, payables and receivables.
- Responsible for bank reconciliations
- Prepared monthly reports and financial statements.
- Construction company in North Port, Florida, specializing in building new residential properties for the purpose of renting them out.
AR MANAGER
LITTLETON REGIONAL HOSPITAL
Littleton
03.2019 - 11.2022
- Evaluate accounts to efficiently pursue of insurance payment of outstanding claim balances
- Identify, communicate, and follow through with all discrepancies and payment trends with appropriate departments to ensure corrective action is taken
- Planning, organizing, and monitoring all necessary functional processes, audits, and educational efforts for the Patient Financial Services Department
- Development and implementation of monitoring process to track employee quality, performance, and progress. Prepare goals and objectives for both the month and fiscal year
- Non-profit healthcare organization located in Littleton, New Hampshire, serving the White Mountains region
Office Manager
Pattangall Associates
Whitman
01.2014 - 08.2019
- Managed daily office operations and ensured efficient workflow.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
CHIEF EXECUTIVE OFFICER
A TAN-TALIZING EXPERIENCE
Pembroke
12.2008 - 10.2014
- Payroll, accounts receivable and payable
- Created work schedule and training for employees
- Retail Merchandise Inventory management
- Itemizing and inventorying all received product
- Developed and retained client base by both adhering to customer interest and attending trade shows to keep up with the most up to date trends/ equipment
- Largest salon and spa of the South Shore region
Multiple Positions during tenure
Harvard Pilgrim Health Care
Quincy
08.1989 - 04.1997
- Training Consultant.
- Training and Quality Control Supervisor
- Effectively led associates and leaders within a high-volume inbound call center, designed to support an extensive provider network with complex needs.
- Managed call volumes averaging 70,000 calls per month, and inventory averaging 50,000 pieces per month.
- Responsible for the launch of a new call center by developing performance benchmarks, associate competencies, establishing training requirements and materials, and establishing technology needs.
Education
High School Diploma -
Silverlake Regional Highschool
Kingston, MassachusettsSkills
- Mentoring and coaching
- Workflow coordination
- KPI management
- Performance evaluation
- Verbal and written communication
- Staff development
- Financial analysis
- Proficient in Microsoft and Cerner
References
Available upon request
Expertise Special Skills
- Mentoring and training
- Workflow coordination
- KPI management
- Performance reviews
- Verbal and written communication
- Coaching and training
- Staff training
- Financial analysis
- Fluent in multiple programs including Microsoft, Cerner, etc
Timeline
MANAGER OF FINANCE
BROCK 1 CONSTRUCTION/ MY NEW RENTAL
07.2023 - 03.2025
AR MANAGER
LITTLETON REGIONAL HOSPITAL
03.2019 - 11.2022
Office Manager
Pattangall Associates
01.2014 - 08.2019
CHIEF EXECUTIVE OFFICER
A TAN-TALIZING EXPERIENCE
12.2008 - 10.2014
Multiple Positions during tenure
Harvard Pilgrim Health Care
08.1989 - 04.1997
High School Diploma -
Silverlake Regional Highschool