Kathleen Kelly
Chalfont,PA
Summary
Motivational leader and organizational problem-solver with extensive case management and customer service skills.
Overview
13
13
years of professional experience
Work History
ERU PROGRAM MANAGER
Family Services of Montgomery County
Eagleville, PA
03.2021 - Current
- Manage a team of case managers in assisting Montgomery County resident with the Emergency Rent and Utility Assistance Program (ERU)
- Responsible for approving funds that are disturbed to households in the community that are at risk of homelessness.
- Utilize case management skills
- Collaborate with partnering providers and Your Way Home
- Grant writing for other agency programs
- Provided guidance and support team members in order to achieve targets
- Analyzed data collect through HMIS data base
HOME HEALTH CARE PROVIDER
Home Helpers
Lansdale, PA
09.2022 - 04.2023
- Assist with ADLS: bathing, grooming, light housekeeping, meal prep, etc.
- Assist in transportation for errands and doctor appointments
- Client companion
- Part time position
CUSTOMER SERVICE REPRESENTATIVE
Derstine's foodservice
03.2019 - 03.2021
- Assist salesmen with client accounts and take orders for existing customer
- Execute ATP reports for shortages for the following delivery day
- Make codes for items not yet in the SAP system
DIRECT SUPPORT PROVIDER
Kaleidoscope Family Solutions
Bryn Mawr, PA
09.2020 - 02.2021
- Support individuals with intellectual disabilities, helping them to learn skills so they can live their life more independently.
- Part time position
NATIONAL SCHOOL RECRUITER
Therapy Travelers
02.2018 - 09.2018
- Matched professional therapists with school based jobs nationally while building a rapport and maintaining a relationship with the applicant
- Used job boards, strategic searches, and media outlets to find and place therapists in their ideal position based on their current location or if they were open to travel
- Evaluated applicants by discussing job requirements and applicant qualifications/experience
- Negotiated compensation (discuss the pros of overall mission and contract details over other competing companies), explain benefits in depth, and work with them through the on boarding process
CAREER SERVICES MANAGER
Invo - Progressus
01.2015 - 01.2018
- Recruited Special Education Professionals for school districts nationwide
- Specifically contracted with Occupational Therapists, Physical Therapists, Speech and Language Pathologists, and School Social Workers
- Discussed Salary, benefits, and job descriptions with contracted professionals during the onboarding/hiring process
- Made warm and cold calls to professionals in designated geographical regions in order to staff positions for school districts in Florida, North Carolina, South Carolina, Maryland, Virginia and Nevada
- Attended nations conferences in order to build relationships with current service professionals, and to advise new graduates on the benefits of working in an educational setting
- Maintained/exceed metrics of individual, group, and company standard
- Data entry in Salesforce; use of word, PowerPoint, and excel.
CUSTOMER SERVICE - GUEST SERVICE & GEAR/FURNITURE SPECIALIST
Babies 'R' Us
02.2011 - 09.2015
- Customer Service; Helped newly pregnant mom's and dad's create their registry, gave product knowledge, and aided them in what they need to prepared for their new arrival
- Ordering products and educating new parents on proper operation of products and equipment
- Trained other employees about stocking shelves, cleaning, customer service tips, and product knowledge
CASE MANAGER INTERN
Lenape Valley Foundation
04.2012 - 07.2012
- Assisted patients (most who had an Axis I diagnosis) in coming up with goal plans in the hopes of being re-acclimating back into the community
- Ran groups where we discussed symptom related issues, coping mechanisms, personal achievements, and professional development
- Assisted in the transition of the participations to other day programs.
Education
Bachelor's in PSYCHOLOGY -
UNIVERSITY OF PHOENIX
01.2010
Bachelor's in PSYCHOLOGY -
LOCK HAVEN UNIVERSITY
01.2009
Timeline
HOME HEALTH CARE PROVIDER
Home Helpers
09.2022 - 04.2023
ERU PROGRAM MANAGER
Family Services of Montgomery County
03.2021 - Current
DIRECT SUPPORT PROVIDER
Kaleidoscope Family Solutions
09.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
Derstine's foodservice
03.2019 - 03.2021
NATIONAL SCHOOL RECRUITER
Therapy Travelers
02.2018 - 09.2018
CAREER SERVICES MANAGER
Invo - Progressus
01.2015 - 01.2018
CASE MANAGER INTERN
Lenape Valley Foundation
04.2012 - 07.2012
CUSTOMER SERVICE - GUEST SERVICE & GEAR/FURNITURE SPECIALIST
Babies 'R' Us
02.2011 - 09.2015
Bachelor's in PSYCHOLOGY -
UNIVERSITY OF PHOENIX
Bachelor's in PSYCHOLOGY -
LOCK HAVEN UNIVERSITY
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