Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kathleen Keown

Livermore,CA

Summary

Approachable, well-organized Human Resource professional with 5 years of combined experience. Adept at planning, organizing and solving problems in deadline driven environments. Expertly oversees new hire paperwork, guidelines and administrative duties. Confidently works both independently and in team environments. Seeking a position to utilize my background and expertise in a Human Resource Department.

Overview

13
13
years of professional experience

Work History

HR Consultant

Renee's Cleaning Service
Castro Valley, CA
06.2020 - Current
  • Create job postings, job applications and conduct interviews.
  • Hire employees and process new hire paper work.
  • Assist in the creation of human resource guidelines, policies, procedures and regulations.
  • Inform job applicants of duties and responsibilities, compensation and benefits, including FMLA and PFL.
  • Source qualified candidates and conduct screening interviews with applicants.
  • Develop and implement recruiting strategies to meet current or anticipated staffing needs.
  • Assist with payroll and finance

Hospitality Specialist

ASM
Oakland , CA
02.2018 - Current
  • Facilitate interpersonal connections with production teams backstage.
  • Resolve guest problems and complaints to improve overall satisfaction with food and beverages program.
  • Exercise good judgment and decision-making skills

Head Bartender

Outback Steakhouse
Dubin , CA
10.2014 - 10.2018
  • Created signature beverages to increase revenue and patron loyalty.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Collected and organized daily till totals and tips.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Implemented new POS system and trained staff members on use.
  • Trained new employees to perform duties.

Event Coordinator

The Red Door
Oakland, CA
04.2013 - 10.2014
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Tracked payments, balances and registrations for various events.
  • Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
  • Developed diagrams and floor plans with event setup requirements.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Managed safe and smooth food delivery at banquets, conferences and social events.

Sales Associate

Sleep Train Mattress Centers
San Leandro, CA
02.2011 - 04.2013
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Well versed on current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Bachelor of Science - Business- Human Resource Management

Capella
MN
11.2022

Skills

  • Payroll and Benefits Administration
  • Employee Relations
  • Recruitment Processes
  • HR Policies and Procedures
  • Calendar Coordination
  • Multidisciplinary Team Collaboration
  • Issue Resolution
  • Complex Problem Solving
  • Cross-Departmental Collaboration
  • Training Development
  • Event Coordination
  • Proficient in Microsoft Office (Word, Excel, Outlook & PowerPoint)
  • Knowledge of Concur, Skype and Zoom

Affiliations

National Society of Leadership and Success nominee

Timeline

HR Consultant

Renee's Cleaning Service
06.2020 - Current

Hospitality Specialist

ASM
02.2018 - Current

Head Bartender

Outback Steakhouse
10.2014 - 10.2018

Event Coordinator

The Red Door
04.2013 - 10.2014

Sales Associate

Sleep Train Mattress Centers
02.2011 - 04.2013

Bachelor of Science - Business- Human Resource Management

Capella

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Kathleen Keown