Kathleen Kirk
Oxford,PA
Summary
Accomplished professional with a proven track record in enhancing customer satisfaction and streamlining inventory processes. Skilled in problem-solving and customer service, demonstrated through effective dispute resolution and inventory management. Achieved significant improvements in operational efficiency and customer engagement, leveraging sales experience and a team player attitude to exceed business goals.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Receiver
Tractor Supply Company
09.2012 - 09.2024
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Sales Associate
Glen Willow Orchards
10.2010 - 09.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Lumber Manager, Store and Lumber Purchaser
Pyle's Home and Supply
11.1988 - 11.2009
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Kitchen layouts and sales of cabinets. Sold millwork for new and remodeled home jobs.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Negotiated with vendors for cost-effective purchasing terms.
Park Ranger
County of Chester
05.1983 - 11.1988
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
Education
Bachelor of Science - Forestry
Pennsylvania State University
University Park, PA05.1985
Skills
Customer Service
Sales experience
Record preparation
Team player attitude
Problem-Solving
Certification
- Dale Carnegie
Timeline
Receiver
Tractor Supply Company
09.2012 - 09.2024
Sales Associate
Glen Willow Orchards
10.2010 - 09.2012
Lumber Manager, Store and Lumber Purchaser
Pyle's Home and Supply
11.1988 - 11.2009
Park Ranger
County of Chester
05.1983 - 11.1988
Bachelor of Science - Forestry
Pennsylvania State University
- Dale Carnegie
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