Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kathleen Kitching

Gainesville,FL

Summary

Innovative Professional known for high productivity and efficient task completion. Specialize in employee engagement, performance management, and designing and implementing training programs. Excel in communication, leadership, and strategic planning to enhance team capabilities and foster an environment of continuous improvement.

Overview

19
19
years of professional experience

Work History

Administrative Supervisor

Enterprise Mobility
Gainesville, FL
05.2009 - Current
  • Managed a team of billing specialists and support clerks to ensure timely and accurate billing and task handling.
  • Trained and mentored team members on billing and support procedures and best practices including.
  • Conducted regular audits to identify and correct billing errors.
  • Developed and implemented efficient processes to streamline operations.
  • Developed Training and continuing education modules to ensure up to date accuracy in claim handling.

Junior/Senior Loss Control Administrator

Enteprise Mobility
Stone Mountain, GA
11.2007 - 11.2008
  • Successfully managed a portfolio of complex claims, including glass claims, high-dollar claims, and total losses.
  • Negotiated settlements with insurance carriers and third-party adjusters.
  • Pursued subrogation claims to recover losses from responsible parties.
  • Provided guidance and support to junior loss control administrators, including training them on the duties of their position.

Management Trainee/Assistant

Enterprise Mobility
Stone Mountain, GA
10.2005 - 10.2006
  • Served as the face of Enterprise providing excellent customer service during each rental transaction
  • Resolved customer complaints efficiently by providing satisfactory solutions within given timeframes.
  • Assisted in developing marketing campaigns aimed at increasing product awareness among target audiences.
  • Assisted in managing the fleet size to ensure a balance between efficiency and availability

Education

MBA - Health Care Administration

American InterContinental University
Schaumburg, IL
05-2004

Bachelor of Science - Life Sciences With Minors in Business And Biology

Atlantic Union College
Leominster, MA
05-1999

High School Diploma -

Pine Forge Academy
Pine Forge, PA
05-1994

Skills

  • Training and coaching
  • Team building
  • Communication Skills
  • Problem-solving aptitude
  • Time management abilities
  • Multitasking
  • Deadline-oriented
  • Team Management
  • Scheduling expertise
  • Workload prioritization
  • Employee Evaluation

Accomplishments

  • DRU Customer Service Training Developer and Presenter
  • DE&I committee member
  • DE&I Chair and Co-Chair
  • Social Committee Chair

Timeline

Administrative Supervisor

Enterprise Mobility
05.2009 - Current

Junior/Senior Loss Control Administrator

Enteprise Mobility
11.2007 - 11.2008

Management Trainee/Assistant

Enterprise Mobility
10.2005 - 10.2006

MBA - Health Care Administration

American InterContinental University

Bachelor of Science - Life Sciences With Minors in Business And Biology

Atlantic Union College

High School Diploma -

Pine Forge Academy

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Kathleen Kitching