Kathleen Klem
Olmsted,OH
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
General Manager
Lehigh Gas
Cleveland, Ohio
05.2015 - 07.2019
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Cultivated a positive work environment promoting teamwork.
- Delegated work to staff, setting priorities and goals.
Territory Manager
Lehigh Gas
Cleveland, OH
01.2008 - 05.2015
- Prepared detailed reports analyzing regional market conditions and progress toward goals.
- Developed and implemented strategies to increase sales in assigned territory.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Resolved customer complaints promptly and professionally.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Monitored competitor activities in the region to ensure competitive advantage.
- Met or exceeded established targets for revenue growth month over month.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Developed and coordinated group training classes in alignment with company sales objectives.
- Maintained all sales records and complied with expense budgets.
- Generated sales proposals, plan-o-grams and analytical analysis of business.
- Attended industry events to network and generate leads for the business.
- Created incentive programs that motivated team members towards success.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
General Manager
BP Connect
Westlake, Ohio
09.1997 - 01.2008
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Education
Associate of Science - Business Administration And Management
Cuyahoga Community College
Cleveland, OH05-2002
Skills
- Advertising and marketing
- Program Administration
- Operations Oversight
- Sales
Affiliations
- Sewing
- Gardening
- Cooking
References
References available upon request.
Timeline
General Manager
Lehigh Gas
05.2015 - 07.2019
Territory Manager
Lehigh Gas
01.2008 - 05.2015
General Manager
BP Connect
09.1997 - 01.2008
Associate of Science - Business Administration And Management
Cuyahoga Community College
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