Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathleen Klevis

Wilmington,DE

Summary

Dynamic Business Analyst Supervisor with a proven track record at Farmers Insurance, enhancing operational efficiency through critical thinking and process improvement. Expert in stakeholder management and requirements gathering, I successfully led cross-functional teams to achieve timely project completions, boosting customer satisfaction and team productivity. Committed to continuous improvement and fostering a collaborative work environment.


Overview

25
25
years of professional experience
1
1
Certification

Work History

BUSINESS ANALYST SUPERVISOR / SCRUM MASTER III

Famers Insurance
09.2020 - Current
  • Facilitated and elicited actionable requirements documentation to enable successful implementation.
  • Evaluated vendor proposals to determine the most beneficial partnerships for the organization''s needs based on cost, quality, and reliability factors.
  • Assisted in the development of company-wide policies, procedures, and best practices that promoted consistency across departments.
  • Supported and collaborated on design and development of implementation features.
  • Enhanced project management capabilities for better team coordination and productivity.
  • Improved business process efficiency by identifying bottlenecks and implementing optimal solutions.
  • Delivered requirements, performed analysis and evaluated downstream business, systems, processes and organizational impacts.
  • Facilitated stakeholder engagement by organizing meetings, workshops, and presentations to gather valuable input on projects.
  • Prepared detailed reports on project status updates for executive leadership review.
  • Mentored junior analysts, increasing their skill sets and overall performance.
  • Analyzed technical and business needs and documented requirements to translate into functional, non-functional and technical specifications.
  • Collaborated with cross-functional teams to ensure smooth project execution and timely delivery.
  • Managed multiple projects simultaneously, ensuring deadlines were met without compromising quality or scope requirements.
  • Participated in design and testing of prototypes.
  • Implemented agile methodologies for improved project management and adaptability in a dynamic business environment.
  • Conducted risk assessments to proactively address potential issues before they escalated into larger problems.
  • Evaluated current processes to develop improvement plans.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
  • Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
  • Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
  • Created comprehensive user stories with clear acceptance criteria to guide development efforts.
  • Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
  • Streamlined release processes through close coordination between development teams and operations staff.
  • Led cross-functional teams to successful project completions, fostering collaborative work environment.
  • Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
  • Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.
  • Increased transparency and communication within team, introducing digital task board.
  • Streamlined communication between developers and QA teams, ensuring smoother workflow and higher quality outputs.
  • Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
  • Reduced time to market by streamlining sprint planning process, effectively balancing scope and resources.
  • Strengthened team cohesion and morale, organizing team-building activities and maintaining open-door policy.
  • Encouraged innovation and experimentation within team, leading to development of new features that enhanced product value.
  • Improved stakeholder satisfaction with regular sprint reviews and updates on project progress.
  • Optimized resource allocation by closely monitoring team capacity and adjusting work assignments.
  • Reduced bottlenecks in development process by actively removing impediments and facilitating solutions.
  • Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.
  • Achieved consistent on-time delivery of project milestones by closely monitoring progress and adjusting plans as needed.
  • Fostered culture of continuous improvement by conducting sprint retrospectives and implementing feedback.
  • Navigated through complex project challenges, leveraging Agile principles to adapt plans and meet evolving business needs.
  • Monitored and tracked project progress to support timely completion.
  • Partnered with project team members to identify and quickly address problems.
  • Communicated project updates to stakeholders at all levels.
  • Created and implemented contingency plans to address potential risks.
  • Led cross-functional teams to successfully complete IT projects.
  • Conducted quality assurance to verify accuracy of data used in IT projects.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Wrote, updated and maintained project documentation.

SUPERVISOR/BUSINESS ANALYST

FARMERS INSURANCE
03.2000 - 09.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Collaborated with stakeholders to identify business needs and data sources.

Education

Bachelor of Science - BUSINESS ADMINISTRATION AND MANAGEMENT

Strayer University
12-2021

Master of Science - Business Administration And Management

JACK WELSH MANANGEMENT INSTITUTE
Wilmington, DE
05-2021

Skills

  • Critical thinking
  • Business process improvement
  • User acceptance testing
  • Requirements gathering
  • Process mapping
  • Stakeholder management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Operational efficiency
  • Organizational management
  • Team building
  • Leadership development
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Employee training
  • Operations management
  • Goal setting
  • Risk assessment
  • Professionalism
  • Interpersonal communication
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Business analysis
  • Crisis management
  • Workflow optimization
  • Professional demeanor
  • Performance improvement
  • Problem-solving aptitude
  • Performance management
  • Process improvement
  • Project coordination
  • Stakeholder relations
  • Business administration
  • Business process mapping
  • Change management
  • Lean six sigma
  • Improve procedures

Accomplishments

  • Collaborated with team of 35 in the development of Conversion Project
  • Supervised team of 17 staff members.
  • Achieved cost reduction by 60% by introducing Scanning Machines for imaging tasks.
  • Documented and resolved communication issues which led to a successful project implimentation

Certification

  • Property and Casualty License
  • SAFe 6 Lean Portfolio Manager
  • SAFe 6 Scrum Master
  • SAFe 6 Advanced Scrum Master
  • SAFe 6 DevOps Practitioner
  • SAFe 6 Release Train Engineer
  • SAFe 6 Practitioner
  • SAFe 6 Product Owner/Product

Timeline

BUSINESS ANALYST SUPERVISOR / SCRUM MASTER III

Famers Insurance
09.2020 - Current

SUPERVISOR/BUSINESS ANALYST

FARMERS INSURANCE
03.2000 - 09.2020

Bachelor of Science - BUSINESS ADMINISTRATION AND MANAGEMENT

Strayer University

Master of Science - Business Administration And Management

JACK WELSH MANANGEMENT INSTITUTE

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Kathleen Klevis