Kathleen Knabel
Palm Harbor,FL
Summary
Proven leader in streamlining operations, enhancing customer satisfaction and reducing wait times through effective schedule management and task delegation. Skilled in document management, problem-solving, and maintaining confidentiality fosters a positive organizational image. Excelling in customer service and data entry drives operational excellence and project success.
Overview
20
20
years of professional experience
Work History
Receptionist Supervisor
The Retina Institute
04.2004 - 07.2024
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
Medical Billing Manager
U.N.I. Care Corporation
08.2004 - 01.2021
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Heavy phone work on multiline system with clients, insurance carriers, vendors. Scheduling appointment for clients and staff.
- Supported financial director with special projects and additional job duties.
Education
Business
Macomb Community College
Warren, MISkills
- Customer service focus
- Task Delegation
- Document Management
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Excellent Communication
- Data Entry
- Schedule Management
Hobbies
I am a home baker with a history of a successful small business. If I'm not in the kitchen coming up with a new concoction, you'll find me in the pool.
Timeline
Medical Billing Manager
U.N.I. Care Corporation
08.2004 - 01.2021
Receptionist Supervisor
The Retina Institute
04.2004 - 07.2024
Business
Macomb Community College
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