Kathleen Knake
Delhi,IA
Summary
Dynamic Office Manager with a proven track record at Redline / Wendling Quarries, adept in customer service and office administration. Excelled in maintaining confidentiality, fostering a positive work environment, and optimizing operational efficiencies. Demonstrated exceptional organizational skills and relationship building, enhancing client satisfaction and team productivity. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling,ticketing material,processing tickets for billing. Known for effective communication, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
Work History
Office Manager
Redline / Wendling Quarries
05.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
- Improved client satisfaction with timely and efficient transportation services through effective dispatching procedures.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
- Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
- Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.
- Implemented a tracking system that improved accuracy in monitoring dispatched vehicles and their locations.
- Communicated with drivers and personnel to coordinate timely delivery of materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
Bartender
Moose Lodge #304/515
03.2021 - 02.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Bubbas Sports Bar and Grill
01.2016 - 09.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cashier
Caseys General Stores Inc
05.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Kirkwood Community College
Cedar Rapids, IA05-2014
Skills
- Customer service
- Office management
- Data entry
- Billing
- Organizational skills
- Scheduling and calendar management
- Office administration
- Administrative support
- Credit and collections
- Relationship building
- Inventory control
Timeline
Bartender
Moose Lodge #304/515
03.2021 - 02.2022
Office Manager
Redline / Wendling Quarries
05.2018 - Current
Bartender
Bubbas Sports Bar and Grill
01.2016 - 09.2020
Cashier
Caseys General Stores Inc
05.2013 - 01.2016
High School Diploma -
Kirkwood Community College
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