Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Koenig

Savannah,MI

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in customer service.

Overview

38
38
years of professional experience

Work History

Director of Operations

The Posh Loft
03.2021 - Current
  • Oversee day-to-day production activities in accordance with business objectives.
  • Monitored budget and utilized operational resources.
  • Continued development of systems and procedures to improve operational quality and team efficiency.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Store assistant buyer by identifying and selecting product for resale to our customer.
  • Unpacking and putting new product into point-of-sale and e-commerce system, Shopify.
  • Responsible for visual merchandising and product flow on sales floor.
  • Responsible for planning and implementing social media content to highlight our product and brand.

ASM/Supervisor

Spartina 449
04.2017 - 02.2021
  • Assist SM with all retail store operations
  • Participate in SM weekly conference calls during SM's absence
  • Responsible for supervision, training and mentoring current and new employees
  • Be knowledgeable of daily/weekly/monthly sales goals
  • Monitor sales activity to ensure goals are met
  • Submit end of day KPI's and a summary of the day in an email to the corporate offices
  • Maintain store standards and inventory, including submitting twice-weekly replenishment orders
  • Execute floor sets and visual merchandising.

Sales Associate

LOFT (Ann, Inc.)
08.2015 - 07.2018
  • Provide an exceptional client experience through customer service, product knowledge sharing and presenting a well-maintained store environment
  • Consistently achieve individual goals that support store goals
  • Execute merchandising directives and maintain visual merchandising presentations.

Sales Associate

Spartina 449
08.2016 - 04.2017
  • Welcome customers and provide them with a superior shopping experience through positive engagement and assessing their needs
  • Remain knowledgeable of current product, future product and the Company history
  • Maintain store standards and inventory
  • Housekeeping.

Independent Contractor

State of CT Office of Emergency Medical Services (OEMS)
12.2012 - 04.2015
  • Facilitated proctoring services to EMS, Fire and Police providers in the North Central Connecticut Region
  • Distributed, monitored and collected EMT-R, EMR, and EMR-R written exams from students
  • Delivered completed exams to OEMS for scoring and certification.

Personnel Technician

North Central CT EMS Council, Inc.
10.1999 - 04.2015
  • Onboarded all incoming employees
  • Maintained employee information, pay rates and employment status
  • Managed bi-weekly payroll, including changes to employee payroll accounts
  • Managed the Time & Attendance system
  • Setting up new accounts, corrected IN/OUT punches and added earned benefit time as needed
  • Tracked earned benefit time [sick, personal and vacation] for full-time employees
  • Maintained list and processed paperwork needed for mandatory EMD and CPR certifications for all employees
  • Processed and distributed North Central CMED's yearly contracts and assessments to the 28 towns in the North Central CT region
  • Organized and distributed meeting packets for several regional committees
  • Provided registration support to Capital Community College for their Paramedic National Registry Program
  • Receptionist duties: Answer phones, greet visitors.

Sales Associate/Key Holder

Northern Reflections
09.1993 - 03.1995
  • Responsible for opening and closing store, including reconciling and depositing the day's sales
  • Assisted in training new hires
  • Worked as a team member to provide excellent service to customers
  • Used creativity to highlight merchandise in store displays.

Clerical Assistant

Nidec Corporation
08.1985 - 07.1988
  • Provided clerical support to inside and outside sales representatives
  • Managed the receptionist area as needed, including greeting visitors and answering the main phone line.

Education

College Prep Courses, Business Courses -

Litchfield High School
Litchfield, CT
06.1985

Skills

  • Committed to professionalism
  • Team player
  • Self-motivated
  • Effective organizational skills
  • Able to adapt when needed
  • Great at problem solving
  • ADP PC Payroll and EzLabor System
  • ADP Workforce and Time & Attendance System
  • Proficient in MS Word and Outlook
  • Experience with Quickbooks
  • Experience with MS Excel and FrontPage
  • Have extended experience with addressing and working with the public

Timeline

Director of Operations

The Posh Loft
03.2021 - Current

ASM/Supervisor

Spartina 449
04.2017 - 02.2021

Sales Associate

Spartina 449
08.2016 - 04.2017

Sales Associate

LOFT (Ann, Inc.)
08.2015 - 07.2018

Independent Contractor

State of CT Office of Emergency Medical Services (OEMS)
12.2012 - 04.2015

Personnel Technician

North Central CT EMS Council, Inc.
10.1999 - 04.2015

Sales Associate/Key Holder

Northern Reflections
09.1993 - 03.1995

Clerical Assistant

Nidec Corporation
08.1985 - 07.1988

College Prep Courses, Business Courses -

Litchfield High School

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