Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Kolosky

Longwood

Summary

Dynamic Order Experience Specialist with a proven track record at Telarus, excelling in client relationship management and project oversight. Adept at enhancing customer satisfaction through effective problem-solving and attention to detail, ensuring seamless order completion and fostering trust. Proficient in Microsoft Office, driving successful outcomes in fast-paced environments.

Overview

54
54
years of professional experience

Work History

Order Experience Specialist

Telarus
01.2020 - 06.2025
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Assisted Sales Representatives in placing orders
  • Monitored orders to completion
  • Made adjustments to customers bills.
  • Managed relationships with Technical Advisors

Order Implementation Specialist

Telecom Communication Group (TCG)
04.2018 - 01.2020
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Submitted orders for Telecom.
  • Discussed billing.
  • Managed orders to completion.
  • Bill reviews

Order Implementation Specialist

KSJ Communications
07.2008 - 04.2018
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Submitted orders for Telecom.
  • Discussed billing.
  • Managed orders to completion.
  • Bill reviews.
  • Reviewed contracts and statements of work to ensure accurate scoping of projects.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.

Service Consultant

AT&T
01.1971 - 03.2008
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Wrote service orders and updated schedules.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Arts - Education

Nassau Community College
Garden City, NY

Skills

  • Customer Service
  • Client relationship management
  • Microsoft office proficiency
  • Project management
  • Multitasking
  • Attention to detail
  • Problem-solving abilities
  • Communications management
  • Teamwork and collaboration

Timeline

Order Experience Specialist

Telarus
01.2020 - 06.2025

Order Implementation Specialist

Telecom Communication Group (TCG)
04.2018 - 01.2020

Order Implementation Specialist

KSJ Communications
07.2008 - 04.2018

Service Consultant

AT&T
01.1971 - 03.2008

Associate of Arts - Education

Nassau Community College

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