Kathleen Krajewski
Tybee Island,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Regulatory Compliance Auditor
Macy's Credit And Customer Service
09.2015 - 07.2021
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Call Center Representative
Macy's Credit And Customer Service
09.2011 - 09.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
BBA - Human Resources Management
University of Iowa
Iowa City, IASkills
- Internal Controls
- Process Evaluations
- Compliance Standards
- Regulatory Compliance
- Fraud Detection
Timeline
Regulatory Compliance Auditor
Macy's Credit And Customer Service
09.2015 - 07.2021
Call Center Representative
Macy's Credit And Customer Service
09.2011 - 09.2015
BBA - Human Resources Management
University of Iowa
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