Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Krick

Norwalk,OH

Summary

Motivated and dedicated professional with a passion for delivering outstanding results. With a background as a General Manager and Merchandise Manger in the arcade industry, I have developed exceptional leadership skills, and a keen eye for operational efficiency.


My ability to effectively manage teams, implement innovative solutions, has consistently exceeded expectations.


I possess a proven track record of successfully overseeing diverse functions. With a customer-centric mindset and a commitment to excellence, I am adept at resolving challenges, ensuring smooth operations, and fostering a positive work culture.

Overview

6
6
years of professional experience

Work History

General Manager

Family Entertainment Group
08.2022 - Current
  • Develop and implement effective strategies to maximize revenue and profitability.
  • Create and manage staff schedules to ensure adequate coverage and efficient operations.
  • Train and mentor employees on arcade operations, customer service, and safety procedures.
  • Delegate tasks and responsibilities to staff members, ensuring smooth workflow and productivity.


  • Oversee the day-to-day operations of the arcade, including cash handling, inventory management, and maintenance.


  • Streamline and oversee both the technical and merchandise departments, ensuring seamless coordination, and efficient operations


  • Continuously assess and improve the arcade's offerings, including game selection, prizes, and customer experiences.


  • Conduct regular performance evaluations for staff members, providing feedback and identifying areas for improvement.


  • Maintain a safe and clean environment by enforcing safety regulations and conducting routine inspections.


  • Handle customer inquiries, complaints, and concerns in a professional and timely manner.


  • Analyze financial reports and implement cost-control measures to optimize operational expenses.


  • Stay up to date with industry trends and competitor activities to identify opportunities for growth and innovation.


  • Foster a positive work culture by promoting teamwork, motivation, and professional development among employees.

Assistant General Manager

Family Entertainment Group
01.2020 - 08.2022
  • Assisted the General Manager in overseeing all aspects of arcade operations, ensuring smooth and efficient functioning.
  • Collaborated with the General Manager to create and execute strategies for revenue growth and increased customer satisfaction.
  • Managed and supervised staff members, providing guidance, training, and support to ensure exceptional customer service and operational excellence.
  • Assumed responsibility for the arcade's day-to-day operations in the absence of the General Manager.


  • Assisted in creating and managing employee schedules, ensuring adequate staffing levels for optimal service and operational efficiency.


  • Conducted staff training sessions to enhance employees' skills and knowledge in arcade operations, customer service and sales/upsell training.
  • Assisted in the management of inventory, including ordering supplies and monitoring stock levels.
  • Handled customer inquiries, concerns, and complaints, resolving issues in a professional and timely manner.

Merchandise Manager

Family Entertainment Group
03.2017 - 01.2020
  • Oversaw the procurement and inventory management of prizes, ensuring an attractive and diverse selection for customers.


  • Monitored instant win revenue and analyzed sales data to identify popular prize categories and optimize profitability.


  • Managed the budget for merchandise procurement, ensuring cost-effectiveness while maintaining quality and variety.


  • Coordinated the setup and design of displays, cases, and cranes, ensuring an attractive and organized presentation of prizes.


  • Worked closely with the Operations team to ensure proper functioning of arcade machines


  • Maintained awareness of industry trends, popular brands, and licensed merchandise to enhance the prize selection.

Education

High School Diploma -

Norwalk High School
Norwalk, OH
06.2010

Skills

  • Schedule Management: Proficient in creating and managing employee schedules to ensure optimal coverage and operational efficiency
  • Spreadsheet Management: Skills in Excel/Google Sheets, utilizing formulas, data analysis, and creating organized spreadsheets for various purposes
    Graphic Design: Proficiency in creating visually appealing graphics for marketing materials, signage, and promotional content
  • Sales Implementation: Experience in implementing sales strategies and initiatives to drive revenue growth and achieve sales targets
  • Training and Development: Skilled in designing and delivering effective training programs to enhance employee skills, product knowledge, and customer service
  • Team Leadership: Demonstrated ability to lead and motivate teams, fostering positive work environment, and achieving collective goals
  • Financial Management: Expertise in handling and managing financial transactions, including cash handling, reconciliations, and budgeting
  • Budgeting: Experience in creating and managing budgets, allocating resources effectively, and monitoring financial performance
  • Problem Solving: Strong problem-solving skills, adept at identifying issues, developing innovative solutions, and implementing corrective measures

Timeline

General Manager

Family Entertainment Group
08.2022 - Current

Assistant General Manager

Family Entertainment Group
01.2020 - 08.2022

Merchandise Manager

Family Entertainment Group
03.2017 - 01.2020

High School Diploma -

Norwalk High School

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Kathleen Krick