Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Kubacki

Teaticket,MA

Summary

Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Approached each day and unique challenges with enthusiasm, patience and humor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Activities Assistant

Bridges By
02.2023 - Current
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents with their social skills, coordination and reassuring them that they were loved and cared for.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Documented preferences and helped develop relevant activities.
  • Assisted in preparing recreational materials and supplies for each activity.

Customer Service Associate

Walmart
06.2019 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Solved problems with products and services by providing customers with technical support.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.

Housekeeper

Gosnold On Cape Cod
08.2017 - 04.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

GED -

Bayside High School
Virginia Beach, VA
06.1984

Skills

  • Group Facilitation
  • Calendar Management
  • Interactive Activities
  • Resident Engagement
  • Documenting Activities
  • Creative Activities
  • Teamwork and Collaboration

Timeline

Activities Assistant

Bridges By
02.2023 - Current

Customer Service Associate

Walmart
06.2019 - 02.2023

Housekeeper

Gosnold On Cape Cod
08.2017 - 04.2018

GED -

Bayside High School

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Kathleen Kubacki