Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kathleen LaChance

Hastings,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

SmartData Solutions
10.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Customer Service Representative

Berger Transportation
Roseville, MN
10.2017 - 06.2018
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Account Manager

CSC ServiceWorks
Minneapolis, MN
09.2013 - 06.2017
  • Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
  • Developed pipeline to monitor sales progress and boost company revenue.
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Education

History

UWRF
River Falls, W

No Degree -

Inver Hills Community College
Inver Grove Heights, MN

916-VoTech
Mahtomedi MN

High School Diploma -

Park Senior High School
Cottage Grove, MN

Park Junior High
Cottage Grove, MN

Hillside Elementary
Cottage Grove, MN

Hillside Elementary
Cottage Grove, MN

Armstrong Elementary
Cottage Grove, MN

Skills

  • Active Listening
  • Business Development Understanding
  • Credit Card Payment Processing
  • Report Transcription
  • Microsoft Word
  • Microsoft Excel
  • Stocking and Replenishing
  • Customer Relations
  • Call Center Operations
  • Conflict Resolution
  • Professional Telephone Demeanor
  • Customer Service
  • Computer Proficiency

Timeline

Customer Service Representative

SmartData Solutions
10.2018 - Current

Customer Service Representative

Berger Transportation
10.2017 - 06.2018

Account Manager

CSC ServiceWorks
09.2013 - 06.2017

History

UWRF

No Degree -

Inver Hills Community College

916-VoTech

High School Diploma -

Park Senior High School

Park Junior High

Hillside Elementary

Hillside Elementary

Armstrong Elementary

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Kathleen LaChance