Hi, I’m
Kathleen Layton
Bakersfield,CA
Summary
I am trainable, hardworking, energetic, wide range of work skills, very dependable, never call in , I have a valid divers license excellent driving record, have a good rapport with ally past jobs supervisors, I am an excellent cashier, great with cash reconcilliation, excellent customer service , energetic faithful loyal and on time. Thank you
Overview
23
years of professional experience
Work History
Janitech Inc.Bakersfield, CA
Janitor
01.2020 - 02.2024
Job overview
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Organized custodial closets to easily find equipment and supplies.
- Maintain janitorial supply inventory.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Reduced cleaning time significantly while maintaining company quality standards.
- Responded to emergency cleaning requests to meet client expectations.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Moved equipment and furniture to thoroughly clean space.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Notified building managers about needed repairs to maintain public safety.
- Follow established safety procedures while operating machinery and using chemicals.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Replace light bulbs when needed.
- Performed landscaping tasks and removed litter to maintain grounds.
- Assessed cleaning equipment and performed repairs when needed.
- Operated carpet extractors and floor buffers according to instructions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Discarded cardboard boxes and trash in compactors and balers.
- Maintained accountability for building keys, master keys and access cards.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Monitored building security and safety by locking doors or avoiding hazards.
- Steam-cleaned or shampooed carpets.
Conduent Business ServicesBakersfield, CA
Phone Adviser
11.2019 - 03.2020
Job overview
- Coordinated with vendors regarding delivery of replacement parts or materials needed for repair work.
- Assisted in troubleshooting of hardware and software issues at the tower site.
- Cleaned spills immediately using appropriate materials.
- Kept detailed notes regarding changes made while performing inspection rounds.
- Helped resolve problems by addressing problems analytically and with real-world data.
- Assisted with development of best-in-class solutions for internal and external customers.
- Answered inquiries from customers regarding their investments or related topics.
- Empowered others to use judgment and knowledge to solve problems and concerns.
- Coordinated implementation of new technological tools to improve data gathering and trend tracking.
- Researched current market trends and economic conditions to provide accurate advice.
- Prepared program summary analyses, evaluative reports and recommendations to support retention initiatives.
- Obtained additional information and clarification from staff members to resolve concerns.
- Researched areas of special expertise continuously to stay current on latest research and practices.
- Maintained a comprehensive knowledge of current Apple products and services.
- Configured personal settings for each customer's device based on individual needs.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Assisted customers with setup and installation of Apple products.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Resolved customer inquiries regarding product features and functionality.
- Educated customers on the proper use of their Apple products in order to maximize usage potential.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Oversaw warranty counseling process to manage expense controls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Offered advice and guidance to customers when selecting new Apple products.
- Ensured compliance with all applicable laws, regulations and policies governing care of minors.
- Maintained accurate records of client progress and interactions.
- Followed instructions from supervisors regarding job assignments, safety policies.
- Maintained detailed records of services performed on clients.
- Utilized problem-solving skills when presented with complex technical issues from clients.
- Assisted customers in troubleshooting their phone issues and resolving their problems.
- Participated in team meetings aimed at improving overall performance of phone specialists.
- Suggested additional products or services that could be beneficial to the customer's needs based on their inquiries.
- Developed effective relationships with customers by providing friendly, helpful service.
- Provided customer service support for incoming calls and emails regarding technical inquiries.
- Advised customers on product features, benefits and warranties available to them.
- Documented all interactions with customers, including notes on the resolution of each call.
- Reviewed existing documentation related to phone systems for accuracy and relevance.
- Maintained a high level of knowledge about current products and services offered by the company.
- Created reports summarizing daily activities for management review purposes.
- Recorded detailed notes in customer profiles regarding any changes made while assisting them.
- Coached customers through setup processes for their phones or applications associated with their phones.
- Researched solutions to address customer concerns using online resources or referring them to the appropriate departments within the organization.
- Updated customer accounts with new information obtained from conversations with clients.
- Demonstrated an understanding of company policies and procedures related to phone system operations and usage.
- Performed basic network configuration tasks such as setting up routers, modems and other hardware devices.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
WalmartBakersfield, CA
Deputy Manager
11.2016 - 04.2019
Job overview
- Replenished deli trays with appropriate amount of prepared foods throughout the day.
- Operated cash register to process customer orders accurately and efficiently.
- Provided excellent customer service by greeting and engaging with customers in a friendly manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Performed scheduled inventory counts and supply audits.
- Entered information into system to update status reports.
- Conducted periodic inventories and physical counts of product supplies.
- Utilized barcode scanners to quickly update inventories in the system.
- Ensured proper storage conditions for all items in the warehouse.
- Responded promptly to requests from customers regarding product availability.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Conducted audits of existing contracts ensuring accuracy of data entered into system.
- Reviewed and updated pricing for products on a regular basis.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Placed prices and descriptive signage to enhance displays and promote items.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Planned commercial displays to entice and appeal to customers.
- Consulted with management and advertising teams to plan optimal promotions.
- Managed purchasing process for entire department.
LuckylandBakersfield, CA
Cashier
09.2011 - 02.2015
Job overview
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified customer age requirement for alcohol or tobacco purchases.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
Rusty's Pizza ParlorBakersfield, CA
Manager of Business Development and Sales
02.2001 - 08.2011
Job overview
- Coached team members on sales techniques and provided constructive feedback when needed.
- Prepared detailed reports on sales performance for senior management review.
- Mentored team members to create clear paths toward career goals.
- Created and maintained sales environment to support business objectives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Prepared monthly consolidated financial statements, and monitored daily cash activities, including disbursement and receipt of funds.
- Presented weekly reports to CEO and VP focusing on financial accounting, cost accounting and sales data to align corporate strategy goals with day-to-day operations management.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Conducted variance analysis between actual results and expected results.
- Resolved any issues related to supply chain management or inventory control.
- Communicated regularly with vendors regarding product availability and delivery dates.
- Coordinated inventory levels to ensure sufficient stock for production needs.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Recommended opportunities for growth and advancement to motivate employees.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Education
Taft Union High SchoolTaft, CA
GED
07-1987
Skills
- Facilities Maintenance
- Customer Service-Focused
- Floor Waxing
- MSDS Knowledge
- Window Washing
- Leaf Blowing
- Facility Maintenance
- Inventory Management
- Supply Management
- Heavy Lifting
- Client Communication
- Safe Chemical Disposal
- Employee Training
- Floor Cleaning and Buffing
- Attention to Detail
- Work Prioritization
- Responsible and Dependable
- Customer Service
- Maintenance
- Emergency Response
- Policy and Procedure Enforcement
- Preventive Maintenance
- Cleaning and Sanitizing
- Timely Paperwork Completion
- Problem-Solving
Timeline
Janitor
Janitech Inc.
01.2020 - 02.2024
Phone Adviser
Conduent Business Services
11.2019 - 03.2020
Deputy Manager
Walmart
11.2016 - 04.2019
Cashier
Luckyland
09.2011 - 02.2015
Manager of Business Development and Sales
Rusty's Pizza Parlor
02.2001 - 08.2011
Taft Union High School
GED
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