Kathleen Leary

Increased revenue through strategic business development initiatives and strong client relationships.

Managed company budgets, ensuring financial stability and long-term profitability.

Built strong professional networks within the industry that led to increased referrals and partnership opportunities.

Oversee AR/AP/Collections. Keep all City, County, State and federal requirements for payroll, OSHA, Insurance.

Dispatch service and building crews. Coordinate scheduling with clients, builders, and vendors to create efficient and timely outcome of jobs.

Create a separate service team for emergency service to better serve clients.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Responded to customer requests for products, services, and company information.

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Product meetings and company promotions and sales.

Over see estimates and procurement.

CEU for state requirements for the electrical industry

Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Coordinated influencer partnerships to increase brand awareness among target audience segments.
• Enhanced customer engagement with personalized email marketing campaigns and interactive online events.
• Evaluated campaign performance metrics to assess effectiveness of marketing initiatives and inform future decision-making processes.
• Developed corporate communications strategies, programs and projects.
• Boosted sales through the development of compelling promotional materials and targeted advertising strategies.
• Conducted consumer research to better understand target audience preferences and inform marketing strategy adjustments.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Coordinate transportation for clients
• Build a unique vacation with value and benefits for family travel