Kathleen LeBow
Roselle Park,NJ
Summary
Dynamic shift leader with proven strengths in team motivation, conflict resolution, and cash handling. Committed to enhancing customer satisfaction and operational efficiency in fast-paced food service environments.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
01.2025 - Current
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Food Service Manager
Bagels and Beans
11.2022 - 01.2025
- Supervised shift operations to ensure optimal food quality and service standards.
- Monitored financial performance, adjusting strategies to meet budgetary goals effectively.
- Conducted regular staff meetings to address concerns and improve team communication and morale.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Coordinated inventory management, reducing waste through efficient stock rotation practices.
- Implemented new menu items based on customer feedback, enhancing overall dining experience.
Education
Bachelor of Science - Forensic Psychology
Kean University
Union, NJ06-2028
High School Diploma -
Roselle Park High School
Roselle Park06-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Conflict resolution
Timeline
Shift Leader
Jersey Mike's Subs
01.2025 - Current
Food Service Manager
Bagels and Beans
11.2022 - 01.2025
Bachelor of Science - Forensic Psychology
Kean University
High School Diploma -
Roselle Park High School