Summary

Overview

Work History

Education

Skills

Timeline

Kathleen LePera

Server

Folcoft,PA

Summary

Focused and reliable Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Overview

12

12

years of professional experience

4

4

years of post-secondary education

Work History

Server

Libertine

Philadelphia, PA

04.2021 - 10.2021

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Increased sales significantly by upselling higher-end products to customers.
Bussed and reset tables to keep dining room and work areas clean.
Collected orders and relayed them to bartenders quickly and accurately.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server, Food Runner

Champbells Placw

Philadelphia, PA

08.2019 - 03.2020

Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Host, Server, and Management

Trolley Car & Bus Rentals

Philadelphia, PA

01.2003 - 10.2013

Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Aligned team actions with company policies and industry standards.
Resolved escalated concerns using professionalism and understanding of facets of issue.
Used cash registers and credit card machines to cash out customers.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.

Education

Paralegal

Peirce College, Philadelphia, PA

05.2018 - Current

Skills

Hospitality service expertise

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Timeline

Server - Libertine

04.2021 - 10.2021

Server, Food Runner - Champbells Placw

08.2019 - 03.2020

Peirce College - , Paralegal

05.2018 - Current

Host, Server, and Management - Trolley Car & Bus Rentals

01.2003 - 10.2013