Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathleen Link

Glen Carbon,IL

Summary

Through my work experience, I developed key leadership and customer service skills whilst working in fast-paced environments while at the same, ensuring quality service. Working with people as their shift leader has driven me to be a problem solver fused with an upbeat attitude, allowing me to create valuable relationships with my fellow workers as well as patrons. I am ready to use as well as develop my leadership, communication skills, organizational skills and collaborative skills.

Overview

4
4
years of professional experience

Work History

Front of House/Shift Leader Manager

Bobby's Frozen Custard
06.2024 - 07.2025
  • Took and made orders while continuously ensuring costumer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Ensured cleanliness, compliance with health department as well as the shop's expectations.
  • Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
  • Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
  • Increased customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
  • Oversaw cash handling processes to ensure accurate accounting and minimize discrepancies in daily financial reports.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.

Library Volunteer

08.2021 - 08.2024
  • Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
  • Performed basic book reshelving and obtained items from book drop.
  • Processed new library collections, accurately cataloging and indexing materials.
  • Shelved books by subject according to Dewey Decimal System.

Barista/Shift Leader

Scooters Coffee Shop
07.2023 - 04.2024
  • Fostered a positive work environment through team building exercises and clear communication.
  • Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
  • Maintained equipment functionality by scheduling regular maintenance checks and repairs as necessary, minimizing downtime due to malfunctions.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Enhanced customer satisfaction by providing high-quality beverages and efficient service.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
  • Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

High School Diploma -

Webster Groves High School
Webster Groves, MO
05-2025

Skills

  • Team motivation
  • Team management
  • Complaint handling
  • Order accuracy
  • Upselling strategies
  • Hygiene standards
  • Training and mentoring
  • Staff management
  • Staff supervision
  • POS system operations

Accomplishments

  • Supervised team of staff members.
  • Achieved promotions and pay raises by completing work expectations with accuracy and efficiency.

Timeline

Front of House/Shift Leader Manager

Bobby's Frozen Custard
06.2024 - 07.2025

Barista/Shift Leader

Scooters Coffee Shop
07.2023 - 04.2024

Library Volunteer

08.2021 - 08.2024

High School Diploma -

Webster Groves High School

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