Kathleen Loflin, RHIA
Wellington
Summary
Graduated from Tiffin University with Honors in Business Administration while working full time managing a large hospital HIM department. HIPAA Privacy Compliance knowledge. Managed, directed, organized, and planned daily activities of fast-paced HIM departments, offices, and state-wide employees. Trained, taught, and guided staff members under my direct supervision in all areas of Medical Record/Health Information Management Department positions and Customer Service skills. Working knowledge of all aspects of a medical record / health information management department. Widespread knowledge of general working operations of a hospital as a whole. Described by others as being a change-advocate, motivational, patient, caring, professional, detail- oriented, and energetic. I enjoy people, am good at mentoring others, and have a great sense of humor
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Director, Health Information Management Technology
Cuyahoga Community College
03.2004 - Current
- Manage and control all Health Information Management related educational programs and services
- Plan and direct the educational programs and ensure the organization, administration, continuous review, continual development, and general effectiveness of each program
- Spearhead and guide team through the CAHIIM Accreditation process of the Health Information Management Technology AAS degree with zero deficiencies
- Scheduled and supervised accreditation team meetings to discuss accreditation process and procedures and update participants on program details and milestones.
- Prepared and coordinated senior management team, HIMT Advisory Committee, adjunct faculty, past graduate and current students for interviews by the CAHIIM accreditation surveyors
- Develop, implement, and update program curriculum to most current requirements per CAHIIM Accreditation and as recommended by local HIMT Advisory Committee
- Establishes and maintains correlation between didactic and clinical segments of the curriculums
- Maintain student records in accordance with policies and procedures
- Advise approximately 95 active students per academic year
- Plan and schedule all required Health Information Management courses assuring appropriate student-to-faculty contact hours as deemed appropriate by the Ohio Higher Learning Commission
- Identify, hire, and retain credentialed, qualified instructional staff (lecturers and adjunct faculty)
- Maintains established budgets with zero variances for the past five years
- Supervises clinical field experiences of all students
- Identify clinical sites and initiate site affiliation agreements in accordance with policies and procedures
- Identify new opportunities for program development and enhancement and initiate new curriculums as needed
- Established, launched and maintained first Cancer Registrar post-degree short term program in the state of Ohio
- Negotiated academic contracts with CRStar Registry Software to be used in the program becoming the first and only program in the nation to make this available to cancer registrar students for no additional fee
- Teach program courses in Management, Legal and Ethical Aspects of Healthcare, HIPAA, Electronic Health Records, Healthcare Informatics, Project Management, Calculating Healthcare Statistical Applications
- Implemented Academic EHR at college using Cerner and trained various healthcare disciplines faculty on it's use
- Made recommendations for introducing software into the course learning objectives for nursing, PT, OT, MA, PA and HIM
- Lead and assist in Federal HITECH (Health Information Technology) Grant in which Cuyahoga Community College was the Lead College for Region C (North Central United States)
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Provided ongoing direction and leadership for program operations.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Operations Manager/Director of Health Information Services
Cleveland Clinic Health System – Eastern Region
11.2003 - 02.2004
- Responsible for all operations and directorship of the Health Information Services Department with indirect responsibility of coding area
- Prepared and maintained yearly department budgets
- Determined and maintained appropriate staffing levels
- Assured competency of medical record staff
- Created job descriptions for all areas including competency testing
- Managed and coordinated the Medical Record Review team to assure JCAHO and AOA documentation standards were being met throughout the organization
- Oversaw the process of physician delinquency and assured JCAHO and AOA compliance; removed physician admitting privileges as appropriate and in accordance with hospital policy
- Created and implemented a productivity program for HIM department staff in all positions
- Met with staff one-one-one monthly to discuss the goal standards and conducted employee annual performance review
Operations Manager for Release of Information Services
University Hospitals Health System of Case Medical Center
03.2000 - 11.2003
- Responsible for operations for documentation management and ROI (release of information)
- Implemented changes in department workflow resulting in a turnaround time of 10 business days from a backlog of 4-6 months of requests
- Increased revenue by the ROI department from approximately $25,000.00 per year to an income of $64,000.00 in the first seven months of my employment for a 40% increase in revenue
- Increased the annual income for the department to $88,000.00 for a 72% increase in revenue
- Took the lead on the implementation of HIPAA Privacy and Security rule
- Worked with corporate lawyers to establish written policies and procedures that were HIPAA compliant for: ROI, patient identification, wrote the language of the ROI Authorization form
- Advised legal team when HIPAA laws were less protective than policies and procedures we currently had in place and that the hospital rules would be more protective of patient confidentiality and therefore would supersede HIPAA rules
Education
Independent Study Program - Medical Records Technician
American Health Information Management Association
Post Degree Certificate, Oncology Data Specialist - MRT Program
Cuyahoga Community College
Cleveland, Ohio08-2018
Bachelor degree - Organizational Management
Tiffin University
Tiffin, Ohio01.2002
Skills
- Relationship building
- Strong, Effective leader
- Program leadership
- Performance evaluation
- Program planning
- Critical thinking
- Organizational leadership
- Staff development
- Strategic leadership
- Change Agent
- Task delegation
- Process Improvement Specialist
- Strategic planning
- Regulatory compliance
- Policy implementation
- Personnel supervision
- Customer service experience
- Operations oversight
- Conflict resolution
- Policy and procedure improvements
- Quality assurance
Cellular Phone
(440)-935-3477
Affiliations
- NOHIMA, Active member, 1990-present
- OHIMA, Active member, 1989-present
- EOHIMA, Active member, 1991-2005
- AHIMA, Active member, 1989-present
Experience And Special Qualities
- Graduated with Honors in Business Administration while managing a large hospital HIM department.
- HIPAA Privacy Compliance knowledge.
- Managed, directed, organized, and planned daily activities of fast-paced HIM departments.
- Trained, taught, and guided staff members in all areas of Medical Record/Health Information Management.
Certification
Registered Health Information Administrator (RHIA)
Timeline
Program Director, Health Information Management Technology
Cuyahoga Community College
03.2004 - Current
Operations Manager/Director of Health Information Services
Cleveland Clinic Health System – Eastern Region
11.2003 - 02.2004
Operations Manager for Release of Information Services
University Hospitals Health System of Case Medical Center
03.2000 - 11.2003
Independent Study Program - Medical Records Technician
American Health Information Management Association
Post Degree Certificate, Oncology Data Specialist - MRT Program
Cuyahoga Community College
Bachelor degree - Organizational Management
Tiffin University
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