Kathleen Long
Broomfield,United States
Summary
SIGNATURE EXPERTISE Results-oriented executive with extensive experience supervising teams, maintaining ongoing customer success, and managing multiple accounts. Effective communicator with the ability to interact at all levels with a particular focus on establishing strong relationships with key C-suite and executive stakeholders. Successful negotiator and presenter with a talent for achieving ambitious results by galvanizing teams and building internal/external allies. Team Supervisor Trusted Advisor Revenue Generator Effective Leader Communicator Negotiator Experienced professional focused on meeting or exceeding objectives seeking Director of Account Management position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
8
8
years of professional experience
Work History
Manager of Account Management
Hotel Engine
Denver, CO
02.2022 - Current
- Designed and executed meaningful funnel building promotions leading to 30% share-of-wallet during customer ramp.
- Reimagined KPIs advancing performance metrics across the organization
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development, implementations and onboarding.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Capitalized on emerging trends in customer preferences and marketplaces.
MANAGER, ACCOUNT MANAGEMENT
REEDGROUP, GUARDIAN LIFE INSURANCE COMPANY
Westminster, CO
01.2017 - 02.2022
- Develop, coach, mentor and manage a team of client service personnel to provide the best-in-class service for clients
- Develop win themes based on customers’ care, involve finance and legal staff through leadership partnerships, and organize consensus
- Managing, retaining revenue and profitability expansions of a $18M/ARR portfolio of accounts
- Improve clients’ knowledge by delivering appropriate information regarding impactful trends, as well as interacting with business intelligence teams for advanced data analytics through analyzing raw data to make conclusions about the information and optimize business performance
- Project principal for managing transition, training, and onboarding of new hardware, software, applications, and client migrations to AWS from data centers
- Uncovered $1.25M in discrepancies from our beta client during test and evaluation
- New advised workflow projects positive cashflow improvement of over $12.6M in the next 12 months as 3 phase project rolls out to all clients
- Authored the training and development plan for Account Management organization with career pathing.
LEAD ENTERPRISE RELATIONSHIP MANAGER
CENTURYLINK
Denver, CO
01.2015 - 01.2017
- 2017 Circle of Excellence Winner (Top 50, 384% over plan) Managed team of seven sales support staff including sales engineers, account managers and coordinators
- Fostered excellent relations with C-level and primary stakeholders to develop faith, enhance trust, determine value and secure opportunities using Salesforce.com, data.com, Marketo and other proprietary tools
- Created positive customer experiences, maximized value to customers, increased customer satisfaction and fulfilled individual needs by delivering exceptional services
- Acknowledged for increasing 106% total billed revenue for 20 consecutive months in 2016
- Utilized resources properly across all systems, platforms, and teams, which led to improve operations and accelerate business growth.
Education
Bachelor of Arts - Communications/Public Relations
The University of Toledo
Toledo, OH06.1994
Master of Arts - Organizational Leadership
University of Arizona
Tucson, AZ05.2022
Skills
Technical Proficiencies:
Microsoft Teams Salesforcecom JIRA Tableau Visio Excel Word Project PowerPoint Confluence Asana Lattice Slack Smartsheets
Timeline
Manager of Account Management
Hotel Engine
02.2022 - Current
MANAGER, ACCOUNT MANAGEMENT
REEDGROUP, GUARDIAN LIFE INSURANCE COMPANY
01.2017 - 02.2022
LEAD ENTERPRISE RELATIONSHIP MANAGER
CENTURYLINK
01.2015 - 01.2017
Bachelor of Arts - Communications/Public Relations
The University of Toledo
Master of Arts - Organizational Leadership
University of Arizona
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