Accomplished Senior Lead Associate/Salesforce Solution Architect with a proven track record in managing the software development life-cycle and architecting scalable Salesforce solutions. Demonstrates exceptional problem-solving abilities and teamwork, enhancing project delivery by implementing agile methodologies and strong technical skills. Achieved significant improvements in solution efficiency and client satisfaction, underscoring a commitment to professionalism and excellence.
Hi, I’m
Kathleen Lorenti
Ocala,FL
Summary
Overview
30
years of professional experience
1
Certification
Work History
Booz Allen Hamilton, BAH
Senior Lead Associate
04.2022 - 01.2024
Job overview
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
- Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
- Provided technical leadership and mentoring for junior team members, fostering a supportive learning environment that promoted skill development and career growth.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Facilitated knowledge sharing sessions on architectural best practices, enhancing team skill sets and project execution capabilities.
- Conducted comprehensive system analyses to identify and mitigate potential security vulnerabilities, safeguarding sensitive data.
- Provided support during customer implementations and applied industry best practices.
- Managed project scope, schedule, status and documentation.
- Enhanced customer experiences by designing user-centric software solutions, focusing on usability and performance.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led project teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Built strong relationships with clients through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Presented project updates to senior leadership regularly, highlighting successes as well as potential risks or challenges faced during execution stages.
Liberty It Solutions
Salesforce Solution Architect
03.2019 - 04.2022
Job overview
- Please see previous job description. Liberty IT Solutions was acquired by Booz Allen Hamilton. Position remained the same.
Mavens Consulting
Salesforce Solution Architect
10.2012 - 03.2019
Job overview
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Mitigated risks associated with solution implementations by conducting thorough assessments of potential vulnerabilities prior to deployment.
- Streamlined business processes through the development and implementation of customized software applications tailored to client needs.
- Provided support during customer implementations and applied industry best practices.
- Supervised deployments and provided troubleshooting and user support.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
Virginia Department of Criminal Justice Services
IT Specialist
10.2006 - 10.2012
Job overview
- Coordinated and completed agency-wide rollout of new web-based licensing system
- Developed ancillary systems to support licensing and regulatory systems
- Collaborated closely with other departments to provide customize solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
CarMax
Programmer
08.1993 - 10.2006
Job overview
- Held multiple positions during tenure including Customer Service, Business Office Associate, Help Desk, and Programmer
- Developed in-house applications designed for company needs.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Provided on-call support for critical issues related to proprietary software.
- Monitored system performance to identify potential issues.
Education
Menchville High SchoolNewport News, VA
High School Diploma
University Overview
Skills
- Strong Problem Solver
- Support Services
- Time management abilities
- Written Communication
- Teamwork and Collaboration
- Attention to Detail
- Task Prioritization
- Professionalism
- Salesforce proficiency
- Salesforce CRM mastery
- Salesforce Reports
- Data Migration
- Service Cloud Management
- Agile Methodology
- Relational Database Management
- Database Programming and SQL
Certification
- Salesforce Certified Application Architect
- Salesforce Certified Platform Developer 1
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
Licenses
Licenses
Real Estate Sales Associate
Timeline
Senior Lead Associate
Booz Allen Hamilton, BAH
04.2022 - 01.2024
Salesforce Solution Architect
Liberty It Solutions
03.2019 - 04.2022
Salesforce Solution Architect
Mavens Consulting
10.2012 - 03.2019
IT Specialist
Virginia Department of Criminal Justice Services
10.2006 - 10.2012
Programmer
CarMax
08.1993 - 10.2006
Menchville High School
High School Diploma
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