Kathleen Lovell
Cleveland
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
09.2022 - 01.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
City Letter Carrier
United States Post Office
05.2014 - 09.2022
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
Rural Mail Carrier Associate
United States Post Office
10.2012 - 04.2014
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
Shift Leader
Subway
02.2010 - 06.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Medical Billing Specialist
NE Georgia Medical Center
11.2008 - 11.2009
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Located errors and promptly refiled rejected claims.
Education
No Degree - Business Administration And Management
Western Governors University
Salt Lake City, UTCertificate of Technical Studies - Medical Billing And Coding
North Georgia Technical College
Clarkesville, GA05-2007
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Team building and leadership
Timeline
Customer Service Supervisor
United States Post Office
09.2022 - 01.2025
City Letter Carrier
United States Post Office
05.2014 - 09.2022
Rural Mail Carrier Associate
United States Post Office
10.2012 - 04.2014
Shift Leader
Subway
02.2010 - 06.2012
Medical Billing Specialist
NE Georgia Medical Center
11.2008 - 11.2009
No Degree - Business Administration And Management
Western Governors University
Certificate of Technical Studies - Medical Billing And Coding
North Georgia Technical College
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