Kathleen Lowell
Orford,NH
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills. Proven track record in transaction processing accuracy and cash management, fostering customer loyalty through personalized service. Adept at identifying sales opportunities, enhancing branch performance, and ensuring compliance with banking regulations.
Overview
2026
2026
years of professional experience
Work History
Teller II
Woodsville Guaranty Savings Bank
06.2022 - 06.2025
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.`
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Customer Service Reprsentative/ Teller II
Lake Sunapee Bank /Bar Harbor Bank
2012 - 06.2022
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Education
Business
Windsor High School
Windsor, VT06-1976
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Friendly
- Positive
- Transaction processing accuracy
- Banking product sales
- Referral management
- Drawer balancing
- Night and safe deposit procedures
- Signature verification
- New account setup
Timeline
Teller II
Woodsville Guaranty Savings Bank
06.2022 - 06.2025
Customer Service Reprsentative/ Teller II
Lake Sunapee Bank /Bar Harbor Bank
2012 - 06.2022
Business
Windsor High School
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