Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kathleen L. Thomson

Doylestown,PA

Summary

Bucks County native with over a decade in Doylestown, complemented by time spent in Manhattan and Brooklyn. As the oldest of four sisters, I naturally stepped into a leadership role early on—shaping me into a meticulous, organized, and empathetic professional. Currently serving as Director of Guest Services at Liberty Pointe Rehabilitation and Healthcare Center, where I help oversee the coordination of care for 178 residents. I also balance a part-time role as a Leasing Specialist with KOLA Property Management. My strength lies in orchestrating complex operations, managing cross-functional teams, and keeping both people and projects on track. Known for adaptability and reliability in dynamic environments. Expertise in customer satisfaction, conflict resolution, and staff training.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Director of Guest Services

Liberty Pointe Rehabilitation and Healthcare Center
02.2024 - Current
  • Lead and coordinate new resident onboarding projects, ensuring all room setup components—including equipment, supplies, and personalized welcome materials—are completed on schedule and to standard. Oversee project timelines and coordinate with multiple departments to ensure seamless execution.
  • Serve as the central communication liaison between residents, families, nursing, housekeeping, maintenance, and administration. Use a dedicated work line to streamline communication, ensure timely updates, and maintain alignment across all stakeholders.
  • Develop and refine onboarding and orientation workflows to improve resident experience and staff efficiency. Gather feedback and data to iterate and enhance service processes continuously.
  • Partner with departments including nursing, maintenance, activities, business office, and housekeeping to manage shared goals. Act as a point of coordination to track and ensure completion of tasks, from maintenance requests to financial paperwork.
  • Oversee inventory systems across five stations, tracking usage, forecasting needs, and coordinating replenishment to prevent service delays and supply gaps.
  • Identify facility concerns and submit maintenance requests proactively. Track progress and follow up to ensure timely resolution, mitigating risk to resident safety and comfort.
  • Produce and distribute comprehensive end-of-day reports and call bell analyses, informing leadership (DON, ADON, Administrator, etc.) of key activity, service delivery metrics, and outstanding tasks. Maintain accurate records to support decision-making and compliance.
  • Manage package delivery and promote activity participation, ensuring timely communication and resource allocation. Contribute to resident satisfaction initiatives by facilitating event attendance and sharing activity calendars.

Leasing Specialist

KOLA Property Management
06.2018 - Current
  • Plan and execute marketing initiatives across digital platforms and local channels to drive tenant engagement and meet occupancy goals.
  • Manage property showings, highlighting key features to convert prospects into leases.
  • Oversee application processing, ensuring accuracy, compliance, and timely approvals.
  • Administer lease agreements, clearly communicate terms, and ensure completion of all documentation.
  • Provide responsive tenant support, resolve issues efficiently, and maintain strong relationships.
  • Coordinate move-in and move-out processes by aligning with maintenance and cleaning teams for seamless unit turnover.
  • Maintain organized records and implement efficient filing systems to streamline administrative tasks.
  • Monitor local rental trends and market conditions to adjust leasing strategies and pricing in support of business objectives.

Education

BBA - Business Administration and Management

Loyola University of Maryland
Baltimore, MD
05.2018

Skills

  • Communication
  • Active Listening
  • Conflict Resolution
  • Problem-Solving
  • Team Leadership
  • Collaboration
  • Process Improvement
  • Customer Experience Management
  • Data-Driven Decision Making
  • Documentation & Reporting
  • Event or Program Coordination
  • Client Management
  • Friendly, Positive Attitude
  • Multitasking
  • Time Management
  • Sales & Marketing
  • Data Management
  • Confidential Document Control
  • Microsoft Office-Word, Outlook
  • Point Click Care

Accomplishments

Featured in the inaugural Liberty Pointe Rehabilitation and Healthcare brochure for contributions to the guest services program, which I helped shape and implement across the entire corporate business, representing the facility as part of Prestige’s first-of-its-kind marketing initiative.

Certification

  • Certified Yoga Instructor YogaWorks – 2019
  • NY Real Estate Salesperson License – 2022

Languages

Spanish
Limited Working

Timeline

Director of Guest Services

Liberty Pointe Rehabilitation and Healthcare Center
02.2024 - Current

Leasing Specialist

KOLA Property Management
06.2018 - Current

BBA - Business Administration and Management

Loyola University of Maryland

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