Kathleen Lueck

• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Facilitated workshops and training sessions for staff on new educational tools and methods.
• Evaluated educational materials for clarity, relevance, and effectiveness in conveying complex medical information.
• Mentored junior educators in instructional design and patient engagement techniques to improve overall program quality.
• Advocated for innovative teaching practices that fostered an engaging learning environment for diverse audiences.
• Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
• Engaged in continuous professional development to stay current with educational research and pedagogical strategies.
• Collaborated with colleagues to align curriculum and share best teaching practices, improving overall department effectiveness.
• Created engaging and informative lesson plans to cover required curriculum standards.

• Streamlined revenue cycle processes to enhance efficiency and reduce billing errors.
• Led cross-functional teams in implementing best practices for claims management and collections.
• Developed training programs for staff on compliance standards and regulatory requirements.
• Analyzed key performance indicators to identify trends and drive strategic improvements in revenue capture.
• Collaborated with clinical teams to optimize charge capture and ensure accurate documentation.
• Implemented automated solutions to improve patient billing experiences and collection timelines.
• Implemented process improvements, ensuring accurate charge capture and coding compliance.
• Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
• Conducted regular audits to identify areas for improvement in the revenue cycle process.
• Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
• Supported clinical team members with revenue cycle procedures and addressed issues.

• Oversaw daily operations to ensure efficient practice management and patient care delivery.
• Developed and implemented workflow improvements, enhancing team productivity and service quality.
• Managed staff scheduling, optimizing resource allocation to meet patient demands effectively.
• Monitored financial performance, identifying cost-saving opportunities while maintaining service excellence.
• Facilitated training programs for new hires, promoting knowledge transfer and skill development among staff.
• Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Ordered all office supplies and kept check on inventory levels.
• Developed close working relationships with front office and back office staff.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Provided supervision and management to team of support personnel.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Implemented new electronic health record system, leading to increased efficiency in patient data management.
• Consulted with healthcare professionals on business decisions.
• Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
• Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
• Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
• Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
• Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
• Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Successfully negotiated client contract renewals to create increased revenue.

CPC

CPMA