Kathleen Lumada

• Dispatched technicians to customer utilize gps & related services
• Keeps customer informed of current service call status
• Process work orders as requested by tech
• Input technician labor time accurately
• Complete tech transfers per work order
• Process need added equip into the database (ex: serial/model/make)
• Help set up customer acc# & suffix to get started on processing new work orders.

(Reason for leaving: One month contract with temp agency)

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Restock/Sanitize area following safety and health regulations.
• Open store/ set up ready for morning shift (ex: fill up teas, clean restock drink, kitchen, ice cream stations)
• Till counts making sure it does not exceed or below 1500.
• Responsible for temp logs throughout shift.

(Reason for leaving: Moved out of state)

• Manage tech schedules & adjust by speed of completion
• Collaboration to see future issues that can be saw ahead
• Making critical decision for at risk arrival/departure time frames
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.

(Reason for leaving: Limiting position)

• Educate customers on features and benefits of RH furniture and accessories
• Process register transactions accurately and efficiently
• Stayed informed and familiar with all RH products promotions offered.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Restocked organize product in shelves/display

(Reason for leaving: Better job opportunity)

• Overseeing monetary transactions and process of account credit and player cards
• Processing money conversion into credit checks, ensuring chips and count accuracy
• Inputting player info/ratings into the database by keeping track
• Upsell ticket sales and cross processing order utilizing prompt services to guests
• Book flight/ hotels/ concert and comps application
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

(Reason for leaving: Moved out of state)