Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Luttrell

Highland,MI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Packer

Amazon
Pontiac, MI
12.2023 - 07.2024
  • Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
  • Organized inventory in the warehouse according to established procedures.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.

Shift Manager

Wendy's Restaurant
Waterford , MI
06.2008 - 07.2016
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured compliance with food safety regulations and quality standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Responded quickly and effectively to emergency situations as they arose.

Customer Service Representative

CPI Card Group
Tucson, AZ
04.1996 - 10.1999
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Some College (No Degree) - Small Business Management

Colorado Technical University
Colorado Springs, CO

Skills

  • Quality Assurance
  • Product Organization
  • Hand-Eye Coordination
  • Warehouse Safety
  • Crew Management
  • Packing boxes
  • Quality Control
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Customer Service
  • Retail sales customer service
  • Active Listening
  • Positive and professional
  • Adaptive team player

Timeline

Packer

Amazon
12.2023 - 07.2024

Shift Manager

Wendy's Restaurant
06.2008 - 07.2016

Customer Service Representative

CPI Card Group
04.1996 - 10.1999

Some College (No Degree) - Small Business Management

Colorado Technical University

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Kathleen Luttrell